THRIFTY CAR RENTAL

TLDR: DO NOT BOOK HERE. HORRIBLE CUSTOMER SERVICE AND RUDE EMPLOYEES. CLASSIC RENTAL CAR BAIT AND SWITCH Ambro at thrifty was terrible. From the beginning, thrifty had a forty minute line. Ambro tried to force us to upgrade to a more expensive car. The car we were promised was not there at our pick up time, and Ambro gave us a time frame of anywhere between half an hour and two hours for when our car would be ready. Our only other option was to upgrade for an extra hundred bucks. When we asked if the company could provide compensation for an upgrade we didn't want, Ambro became indignant, refusing to rent the car to us after we had already paid for and were promised the services of Thrifty. I have never faced such resounding insolence from any employee of any establishment. Terrible customer service and unfulfilled legal obligations seems to be synonymous with the Thrifty name. Planned obsolescence is about as unethical as it gets and Thrifty seems to be an expert. Granted, this only illustrates my side of the story, but I assure you, renting here is more trouble than it's worth with such abysmal service and grey-area legal practices. Booked at Thrifty Car Rental in Lot F at O'Hare International Airport. The name of the rude employee is Ambro.
Apr 1st, 2022

Feb 22nd, 2022

There is no point in reserving a car here as you have to wait hours. Literally 3 hours+ to get a car. They say that they are waiting for cars to get returned and cleaned .... Shouldn't that all happen before the reserved time?
Sep 16th, 2021

Prior to doing business with this company, I started looking around and started checking out these reviews already posted here, and It doesn't feel like I'm gonna be a satisfied costumer either. I'll continue on with my research.
Sep 11th, 2021

No sense of urgency whatsoever!
Aug 19th, 2021