Bank of America

I was truly amazed by the service rendered despite hesitant to go on Monday thinking will be extreme busy. To my surprise both the Centre Manager Mr Brian and R/Mgr Ms Jacqueline was truly hospitable and clearly has high standard of attending to all my queries. Dedicated to go through each steps and I was absolutely delighted with the service carried out. Thanks to both and well done I shall be visiting soon.
Mar 15th, 2023

I was refused service for cashiers check with current ID and BofA credit card. I gave the amounts of prior cc charges, showed mgr. emails from BofA with account info. They wanted to send me a text code, and refused saying my phone number was wrong. The bank was crowded and people in line were getting annoyed at wait time. Do yourself a favor and avoid this place.
Nov 6th, 2020

Feb 20th, 2020

Made an appointment to merge my husbands and my accounts. We were told we were double booked. After a half hour we left - and will bank elsewhere.
Mar 15th, 2019

The woman who "greets" or manages this bank has TERRIBLE customer service skills! Not only have I had a personal altercation with her concerning the doors being locked 10 mins before closing - I just witnessed her publicly scolding an elderly woman in the main lobby of the building. the woman made a comment she did not like and the "greeter"/manager continued to stand over her speaking loudly as if she was scolding a child. Considering there is a senior community literally across the street I find this unacceptable. As some one that appears to be overseeing a bank branch you would think she would be able to handle a costumer concern in a way that's personable - there is nothing personable about her. Her people skills are lacking to the point of embarrassing the entire bank location. Since my alteration I will not go inside the band, if i need a teller i will walk out of my way, i only use the entry ATM, but from what I just saw - I am in shock! I'm sure this was all caught on camera!
May 8th, 2019