Hilton Garden Inn Chicago/Midway Airport

My wife and I stayed here the night before our departure and the night after. Both nights were great and exactly what we expected. Shoutouts to both Christian and Joe for going the extra mile for our visit. If we ever fly out of Midway again, we will be back.
Apr 12th, 2024

Apr 7th, 2024

Glad I didn't pay for the room here. For a high end Inn it was POOR QUALITY. Next time somewhere else, just saying.
Mar 16th, 2024

Mar 11th, 2024

I couldnt have been more disappointed in our impromptu stay at Hilton Garden Chicago Midway. My family of four missed a connection flight, and being a Hilton Honors member, I located the closest Hilton hotel with an airport shuttle available. The shuttle service went fine, and Id award it some stars if all other aspects ran as business as usual, but this Hilton had numerous issues with the basics. First, cleanliness was a concern as there was an old soap bar in the shower. Then when I went to dry my hands, the entire hand towel bar fell right off the wall, a problematic safety concern for my small children. Next, there was no hot mater for the duration of our stay. Thinking that perhaps it just took awhile to heat up, and having two exhausted little ones, we went to sleep and figured wed shower in the morning. Unfortunately, in the morning, there was no hot water either. Typically, Ive received vouchers for breakfast at other Hilton locations, but we were charged full price for a very basic continental breakfast in the morning. We then inquired about the pool and were told it was closed. Then we tried to use the shower again, and the hot water issue lingered. We complained and asked if there was another Hilton we could relocate to, and were told no. We asked if we could end our stay earlier than anticipated due to lack of BASIC amenities. We asked how we would be compensated and Nubia told us we would receive follow up with upper management. Our compensation for a stay that the equivalence of $20 (5,000 Hilton points) on a $162 stay. We had to pay a Uber for more than that to relocate to another hotel with the basic amenities one would expect for a fraction of the cost of our stay in our unclean, unsafe, and unhygienic Hilton Garden experience. I escalated the matter, and weeks later, the corporate guest relations specialist, Cynthia McClary determined that we received fair compensation and closed our guest service ticket. I want to caution anyone staying here that this is a slum lord hotel that does not remotely meet the standard of what youd expect at Hilton hotel, and the treatment I received from a so-called Customer Service representative gives me cause to never stay at a Hilton again. Their membership program is bogus with few real benefits, so Im glad their true colors became apparent during this experience.
Mar 9th, 2024