Sears Optical

Nice staff. The gentleman who helped me was very knowledgeable.
Aug 21st, 2018

nothing to write specifically, 1 rating itself will explain my review
Jul 8th, 2018

Always friends love the NEW staff
Apr 17th, 2018

I recently took my 5 year old son there for his kindergarten vision checkup. The doctor, a middle eastern woman, was very rough with him. By rough i mean she slammed his head in a machine hard enough to hurt him, and knock the machine out of adjustment. She also spoke to him in a very rude way which made my son nervous. Of course a 5 year old just entering kindergarten may need a little extra instruction, but she seemed to get frustrated with him. At the end of the exam she told us that he may need glasses, but she didn't know. So we put our son through that torture for nothing. If we hadn't already gave our insurance information I would refuse to pay. I will not be going back. Hopefully a struggling company such as Sears will correct the cause of our negative experience so others won't have the same issues.
Dec 30th, 2016

They broke my glasses during the original fitting. I was going out of town and wanted to have them for that trip, which was a week away. They were completely unwilling to ask for a rush delivery on the replacement or to have them shipped by express service when done. This was not even open for discussion. When they did arrive they made one call attempt and admitted there was no answer or message box. They also admitted that was their only call. I finally called them and found they had arrived two weeks earlier, but they had only made the one call. They are not too pleasant on the phone. They clearly have their own way of doing things and in my case it was not at all customer focused. One of their staff is very nice and the optometrist was very nice, but I believe it's the manager I was dealing with the the fitting and afterward.
May 29th, 2014