Southwest Airlines

Fred Goode _{on Google}

Dec 30th, 2020

Great choice to fly.

Riley Menard _{on Google}

Dec 21st, 2020

Southwest is not talking covid 19 regulations seriously and care more about making money than the well being of human beings

Frank Payne _{on Google}

Jun 28th, 2020

I called in to cancel a flight. A voice promp advised me that I could receive a call back without loosing my place in line. No call back.
The next day I called again. I was advised that the hold time was 33 min. After being on hold for 2 hours the call disconnected.
While on hold, Southwest Airlines goes into great detail explaining how they value the customer and strive for “ transparency “.
While writing this review, again I’ve been on hold for an hour and a half after being told 44 min.
Southwest Airlines .... thumbs down on customer experience and transparency. 👎👎

Adrienne Milan _{on Google}

May 16th, 2020

I had a flight to Florida in a couple of weeks for a family memorial and with everything going on and the measures businesses and Ada County is taking to help curve the rona, I am unable to travel as planned. I am not able to get a refund, and I am unable to transfer the credit to someone who actually flies regularly (because I prefer not to be packed in like a sardine) so Southwest just gained $330. Told me they care and do not charge to cancel, but, why would you have to when you refuse to make exceptions for current conditions that no one is able to control? Then I found a link on the app that said something about selling my information. I clicked on it and had to fill out a form to prevent southwest from selling my information to third parties. I’m not impressed. At all. There is no “we care about the customer” and it clearly shows deep down behind the smiling employees and free snacks.