Marriott’s Waikoloa Ocean Club

Marilyn Lluch _{on Google}

Nov 20th, 2021

Beautiful property, friendly staff and great pools and beach area.

Kay Byrnes _{on Google}

Nov 17th, 2021

Very friendly staff! Feels like home away from home and personal. Other hotels can’t say the same. Fun pools and direct beach access makes staying here leisurely.

A H _{on Google}

Nov 21st, 2021

The Waikoloa Beach Marriott is a wonderful hotel and the Marriott employed staff are great. The reason I am rating this venue so poorly is due to a very poor overall experience that we had with their contracted wedding planning group, Blush Weddings Hawaii, aka Isle Love Weddings, led by Crystal Cypert. She has already tried disputing my other reviews, so I’m not sure how long this will stay up, but I hope long enough for someone else to read. There is not enough of a character limit to post my entire review, however here is an abbreviated version. Over the two years that we worked with them communication was very challenging. We constantly had to reach out to them for information, specifically around covid, and response were not in line with the Marriott’s 24 hr response policy. We had multiple issues with our BEO (banquet event order), including an almost $11k charge (that we did not owe), being missed on the “final” BEO by crystal. We then found a lot of errors with our Floral quote also not being updated. We were told to show up by 4:45 for our pre-wedding meeting and Crystal did not arrive until after 5. On the day of the wedding, she showed up after all of our vendors. During our reception, four people crashed the event. One even ate cake off the table. No one could find Crystal to alter her, so I had to ask them to leave myself. I requested to save all of my flowers, and when I went back to get the, my bouquet and 3 others were missing. Crystal told me she saw my friend walk off with them. I checked with all guests and no one took them. I don’t understand why Crystal didn’t stop them if she saw this happen. When we received our bar tab it seemed really high and we mentioned that to crystal (14 drinks a person high), and rather than helping us understand how the bar tab works, or how drinks are measured, Crystal told me "Anna when I saw you and Jeremy in the lobby yesterday you told me your guest had a good time and several were hungover and one of your bridesmaids didn't make it to breakfast because she had too much the night before." Her lack of customer service and attitude in this situation was astonishing and very disappointing. The lack of professionalism that was shown to us by Crystal was very unacceptable and not something any other couple or paying customer should ever have to endure. I didn't enjoy the wedding planning process. This first year of planning with them, prior to needing to postpone our wedding was so disheartening that I did not want to postpone our wedding in 2020 and find a new venue and coordinator who placed more value on communication with their clients and professional customer service practices. We did not cancel as we were told too much had gone into our planning and we would not be eligible for receiving our deposit back. Again, the hotel itself is beautiful and the staff employed by the Marriott were wonderful and they deserve FIVE STARS. However, as long as Blush Weddings Hawaii (also known as Isle Love Weddings), and/or Crystal Cypert are the hotel's vendor of choice for wedding coordination, I would not recommend this hotel/venue. I don't think anyone should have to willingly go through the same disheartening, disappointing, and frustrating experiences we had, especially as paying customers trying to plan their dream wedding.