Cat Flap Fever Industries™️

I know other people have given good reviews, but it was a very expensive useless peice of plexiglass. It is just plexiglass with some foam buffers on the top and bottom, with a flap (that is way to high) in it for $300.00. It is nothing like the ones you buy for a sliding door.
Feb 13th, 2022

I was very excited to get a microchip cat door for my office window so my cat could have more freedom. Initially I had great customer service, but after placing my order at the beginning of November I heard nothing for a month. Finally I contacted them again and they said they needed confirmed measurements. I sent measurements again and photos of my window. When the cat flap arrived it was the wrong size for my window. The company did not respond when I texted them about this. I had the pane cut to the right size locally. On installing the cat flap I found it was terribly draughty. Also despite saying they stock SurePet microchip doors the one I received was from a different company. After emailing, texting, and calling (leaving a voicemail) to ask about returns (as the website states they will accept returns within 30 days for a re-stocking fee) I was eventually told that microchip cat doors are not eligible for returns.
Feb 7th, 2022

very poor customer service. I placed an order online on Dec. 7th. They texted me the next day asking for the measurement of my window, which I texted back to them immediately. 9 days later still no word from them. I asked them for them status of my order (same text thread) and they said they never got my measurement. I leave for vacation in 3 days and now have to figure out another way for my cats to get in and out of my garage.
Jan 23rd, 2022

Fantastic service great product highly recommend!!!!!
Jan 9th, 2022

We have had the hardest time finding something that fits our old windows! And we went for it and ordered! Best money I ever spent! No more draft from the window! Thank you so much for the perfect fit! You guys rock!
Dec 11th, 2021