Brookwood Grill

Our first visit to Brookwood Grill lacked customer service by our waitress. We were expecting quality customer service with this being a high end restaurant. We were a table of 10 celebrating my sister's birthday. As soon as our waitress approached us to take our drink order, she asked my brother in law where he purchased his coat. My sister responded Express and our waitress said "Oh, I just purchased the same for my boyfriend from Ross." Ok...? Then, my husband ordered a straight, double shot of Patron Tequila, no salt or lime, just straight. Once he received it, it looked cloudy and had salt like particles in it. He was showing my brother and the waitress asks without us saying anything to her, "What do you see, is there something wrong with it?" He explains and she says, "What happened is that the bar had put salt and so I poured it in another glass so it's salt residue." She offered to bring in a new pour however the new one was even cloudier and now had particles of lime. Once my husband pointed out the issue again, since he wanted a straight double shot of tequila and it should be "clear" our waitress got defensive and began to argue that the consistency was from it being shaken. At this point, my husband was not going to continue an argument as we were there celebrating with our family so he refused the drink and drank water to avoid escalating the issue and unprofessional defensiveness from our waitress. Minutes passed, my brother in law (whos been a loyal customer of Brookwood Grill) asked her if she could please bring out the croissants that are usually brought in the beginning, and her response was that they don't bring bread out until it's requested. For our party of 10, we received 2 plates of bread, and when we requested another order our waitress said "yes, the additional orders of bread are $4." Overall, the croissants were delicious, generous portions of food, but the customer service made us not want to be repeat customers. Please train your staff to deliver quality customer service especially if you're going to market your restaurant as a quality, high end restaurant.
Apr 11th, 2024

Apr 9th, 2024

Great place to eat and awesome service.
Apr 9th, 2024

Apr 8th, 2024

Apr 8th, 2024