Lucky's Burger & Brew

Burgers are great. Staff is awesome. Trivia night is fun. What else can you ask for?
Apr 8th, 2024

Gotta be one of my favorite restaurants out there. Food is really good (try their "memphis bloodhound"), nothing is too expensive, and a restaurant themed around a dog is really charming. Highly recommend.
Apr 3rd, 2024

Beware the surcharge for using a credit card.
Mar 31st, 2024

Mar 31st, 2024

Attempted to try it on Saturday afternoon on the way home as we were both really hungry. It was around 2pm. My fiance and I had never been to a "Luckys," and this location looks busy usually, so we figured it must be decent. It was pretty quiet inside, and only two other tables sat outside. We were seated on the patio and then waited for 10 minutes before a server came by. During that time, we watched one of the other tables have to go inside to grab their own silverware. The menu looked decent with lots of specialty burgers. By the time the 8th minute rolled around, we started to decide whether we should stay or leave. When the server finally showed up, we weren't even greated, they immediately asked us if "we knew what we wanted to drink?" The last time I had service this abrupt, and nonchalant was at Waffle House, and you expect that going there. It's part of the charm. We had already decided to leave based on how the server acted when they did show up. I simply told the server we had to leave and made our way to the gate. Having worked in the restaurant industry for a decade, this is not how anyone should be interacting with guests initially. Server not paying attention/ maybe the hostess failed to let them know they had a table? I don't know. If this was a during peak hours, and we had been greated within a couple minutes of being sat, I'd have a lot less to say and would have happily eaten there. Whoever is training, the staff needs a reality check. Between the cheap plastic pop-up tables on the patio and old dirty menus, this place is lacking in charisma, and I'm sorry I'm not interested in what the food tastes like at this point. There's too many burger places in Roswell as it is, and they all have better service than Luckys.
Apr 6th, 2024