Simply Mac

Duoth K. _{on Yelp}

Jun 14th, 2022

Extremely nice, helpful and professional staff to consumers interested in buying a product. They go out of their way to assure you which product is best for you. Unfortunately, as soon as you buy the product, all of the nice guy BS goes out the window. Can you blame them? My answer is yes. I will explain why in a second. But most will argue that they are in a competitive retail market of high-end, premium electronic products, and they have to make money somehow. Though that is true, unfortunately, it comes at a very high cost to you and leads to very sketchy and unethical practices. Here is my reasoning behind  giving them a one star. I went to upgrade my 2016 15" 256G MacBook Pro. There's nothing wrong with my laptop, but I use my MacBook heavily for work. I wanted more storage and a little more power with a boost to GPU and CPU processing. I got that and the associate at the store was very helpful. I was torn between 500g SSD and 1T SSD. Including my laptop credit, I had enough for the 500g SSD storage drive. The salesman impressed me with his knowledge. He was kind, seemed genuine and convinced me that I was getting the best deal out there. At the time, I was happy with my purchase. After doing a bit more research, I found out that I got politely robbed. With a student or military discount, including a credit for my laptop, I could've gotten a brand new 1T SSD 16" laptop for the same price I paid for the used 500g laptop. With that revelation, I went to return the laptop. I mean, I was within the limit of their 14 day return policy. Unfortunately, they do not tell their customers that there's a huge penalty for returning the product, restocking fees, and only send a check after like 30 days. Complete robbery. Great, clean store with very kind employees. Do not let that fool you. Stay away from that place. You will get a better deal at Bestbuy or Apple.

Douglas Titus _{on Google}

Apr 29th, 2022

Ellie, on her FIRST DAY here, was extremely helpful & repaired what needed to be repaired. Great job!

Douglas Titus _{on Google}

Apr 28th, 2022

Ellie, on her FIRST DAY here, was extremely helpful & repaired what needed to be repaired. Great job!

Evy B _{on Google}

Apr 28th, 2022

(Translated by Google) It does not exist, they closed it. They have done so several times.
(Original)
No existe, lo cerraron. As lo han hecho varias veces.

Oleg Sinitsin _{on Google}

Apr 18th, 2022

Simply Mac replaced a battery on my MacBook Pro. The service was great and cost-effective.