Avis Car Rental

DO NOT HAVE CARS!!! (EVEN FOR RESERVATIONS) Be careful if you attempt to rent a car from this location. They regularly (according to the person who works there) do not have cars when customers make reservations. In the hour I was there, there were several of us who had bookings and couldnt get cars, because there werent any. The issue seemed to be other customers who were due to return their cars failing to show up on time. But the staffer also was not willing/able to call another Avis to even see if they had other cars available to send over (either proactively or when I requested it). This is a low volume airport (2 flights/day in/out), so its not realistic to expect Hartsfield-like options. But, as Seinfeld said, taking the reservation is only helpful if you hold the reservation. This Avis location is struggling with the second part. Skip renting here and go with Turo I have used them several times in Macon for a slightly lower cost and much higher reliability. UPDATE: Their social media team did contact me offering a free rental voucher. I dove deeper on this topic and discovered that the practice of taking reservations without guaranteeing a car is the absolute norm for all major rental car companies in the US (its in their terms). You just dont normally encounter it at a major airport, since they have more cars around.
Jan 21st, 2024

This place is the absolute worst of all the rental company I ever been too for a car they tell u ine thing and then tell u another when u getbto the rental company and the old lady in the front t need to onbed rest she is so slow and don't know nothing at all
Nov 11th, 2023

Rented a car here for the FL/GA game. Love the staff here. They are helpful and try to get me in and out as quickly as possible.
Oct 23rd, 2023

Love renting cars from here. Cars are clean and there is a variety to choose from. Great customer care.
Sep 19th, 2023

This location has absolutely no integrity or customer service. Stay away if you can and utilize the Warner Robins location. They never have cars and when they do, the cars are unsafe and in need of repair. If you want to rent a car with the oil light on once you get in, ruined tires, unclean and damaged interior, or batteries needing a jump before you even place a deposit, then this location is perfect. In my recent reservation, I prepaid nearly $1200 and weeks in advance. This still did not secure a rental for myself where I was told by the counter staff that they don't understand why people prepay since it doesn't guarantee anything. What a despicable practice. Front staff are rude and can never manage inventory properly. Nothing is ever prepared and when they fail to provide their ONE service as a rental agency, they are disrespectful, impatient, and uncaring. Rent somewhere else!!!!
Sep 15th, 2023