Mike Bell Chevrolet

Everyone was kind and respectful had no problems answering any questions I had over all an amazing experience and I appreciate them getting me in a new v
Apr 10th, 2024

We purchased a 2018 Chevy Cruze from Mike Bell Carrollton for our daughter, I took the vehicle in for service and advised Jacob that I needed the vehicle to be looked as well as oil and tire rotation. I scheduled an appointment for 0830 04/10/2024 @ 08:30 in which I was early turned the keys in and took as seat in the waiting area, Jacob walked by and said the car was ready not let me go over items or anything as though he didnt have time for me, after I paid for my vehicle, I asked for the inspection sheet and the cashier advised it would be with the advisor. I returned to Jacob desk and asked for a copy of the inspection, He printed a copy off handed it to me. and he advised they didnt find anything wrong with the vehicle as I asked about a high idle noise on startup. Jacob provided me a copy, and acted as though he doesnt have time for me by returning to his computer and begin to type with me standing in front of him in which the inspection sheet did not show any issues. As I returned to my vehicle the car had two warnings and all tires had a different tire pressure. This is the worst customer service I have experienced in a very long time and for us to purchase the vehicle from your dealer and to have the feeling as though Mike Bell service department did not want me in the facility. Clearly, we should of purchased a vehicle from another dealer, if I knew I would receive this type of treatment and non-professionalism by Mike Bell Service department.
Apr 10th, 2024

Be aware of typical con artist tricks, 2k for trade in I want 3k. Got 3k with 1k of extra fees added to my bill. Guess I really didn't get the 3k... plus paid some taxes twice. They took them and just didn't send them to my dmv. Typical...
Apr 9th, 2024

Apr 9th, 2024

I am one that hates car buying. I had been looking for months, not necessarily for the right truck, but the right dealer. I appreciated the fact that at Mike Bell there are no surprises when its time to finalize the purchase. They made buying a car bearable, and I promise you that is huge with me! Btw, the reason for 4 and not 5 star is the price of new vehicles. That is the only reason I took one star away.
Apr 7th, 2024