Donald H. Bailie Agency, Inc.

Jan 11th, 2024

My insurance folks
Aug 29th, 2023

May 26th, 2023

I had to call 4 times before I got the information I requested. I do understand that this was during the holiday period but the office was open for business.
Nov 16th, 2020

ZERO STARS! This is absolutely the most unprofessional agency I have ever dealt with. They not only wrote our policy wrong, but they provided inaccurate details (wrong city, wrong phone number, wrong spelling of company name, wrong classification) to the Insurance company. They couldn't figure out how to write the policy because they had never heard of our type of store before! We sell grills and fireplaces; pretty simple. Kimberly never followed-through, her voicemail says she was out of the office but the message saying "today is" was from a 4 months prior. She/They NEVER reached out to let us know that documents being mailed were being returned because of their inability to document appropriately. When I requested that this information be reviewed and I expressed my concern, they told me they would no longer insure me and I was on my own. UNPROFESSIONAL! ZERO KNOWLEDGE OF THE INSURANCE INDUSTRY AND WORST CUSTOMER SERVICE EVER! STAY AWAY!
Aug 15th, 2021