MBW Furniture

Interesting how many positive reviews there are here. I've no doubt that many are authentic, but it's not reflective of the customer service. We ordered a bed that was advertised as in stock and gave a specific window for delivery. Not only was it not delivered that week, but the next week passed; customer service and shipping dept. gave conflicting stories, day after day, promising "shipping this evening" and "shipping tomorrow morning" for two weeks. This was ordered specifically to arrive within that time frame, which we explained. After many phone calls, and further deceit, then no returned calls at all, we were contacted by the owner who notified us that the "bed is held up in customs". When we explained that we ordered the bed in stock and had been told repeatedly that the bed was indeed in stock in their warehouse in Atlanta, he ignored that and gave a rambling explanation of "custom orders" taking a long time to process. We told him we did not place a "custom" order, which we should not have had to explain. We had to cancel the shipment, as weeks later there was poor communication and no delivery date in sight. The owner decided to ignore the request for cancellation and refund, and we've had to go through the Visa dispute and report a fraud in order to get our due money back. From the length of time it took and the multiple instances of deception, rudeness, refusal to return calls, I really find it questionable that there are this many positive reviews for this company. If you look on other review sites (and not on their self-edited Facebook page) you get more of the truth.
Oct 30th, 2018

The level of craftsmanship is truly first rate. They made a beautiful desk for me and I couldn't be happier. Their production team was extremely communicative and open to requests and suggestions during the construction of the desk. On the sales and customer service side, MBW representatives were consummate professionals, always quickly addressing inquiries and emails with urgency and care. I HIGHLY recommend this company!
Oct 24th, 2018

I’m in love with the custom catalogue of MBW Furniture. I like the idea of customising my furniture according to my decor needs and personal taste, and MBW Furniture gives complete freedom to do so. I was able to make already stunning furniture pieces even more so by giving them a personal touch!
Aug 27th, 2018

I have placed an order over one year ago, paid for it in full, did not receive it yet. can't reach anybody and now trying to get mt money from the credit card. they filed chapter 11. bad company, do not believe their lies. Be careful.
Jun 15th, 2018

There was a long waiting time to receive the furniture and the items legs are scratched, cracked and chipped,very rarely they answer the phone and they lie big time ,watch out people!!!!!
Mar 4th, 2018