1800flowers

Milourie A _{on Google}

Sep 23rd, 2021

My sister ordered a large size of summer dunes flower for my moms birthday. First of all, they did not delivered the flower in the same day we requested. When we called costumer service, they replace the order to be deliver early the next day. So when the day came, we received a flowers that completely different in the colors, the size. We reported it to customer service, so they replace the order a second time and this is what we got for a large size of summer dunes flowers. Even the balloon was wrong. I was so mad, I did not accepted the flower and we call again to complaint.we decided not to accept any replacement. The lady that we spoke to was very sorry about that, so she made a partial refund for us, which make us feel better. I dont know if other locations are different than this one, but my family and I will never again order flower to this company. Bad service

George Terry _{on Google}

Jun 29th, 2021

Just get a local florist. They promised delivery by 8pm, and at 5:37pm I got a text that the flowers were delivered. The recipient looked all over the building for them, they were not there. I first tried chat help, no help. They told me to call. I called, and they said they couldn't help because I was in chat help. I hung up, called back 10min later (it's 7:47pm by now) and they were insistent on waiting to 8pm and refused to call the local florist. I hung up on them, I could not understand them anyway, very heavy accent. I called back and got someone who could help me, and did call the local florist and they said it was a "mistake" that it was marked delivered. I think the local florist tell 800 it is delivered so they don't miss their 8pm deadline. Bottom line, it is 8:36pm, no flowers, no one has called the recipient. I am done with 800 Flowers, I said this after they missed a funeral by 3 weeks, but I am really done now.

Mary Ellen Koop _{on Google}

Jun 19th, 2021

Worst bouquets I have ever gotten!

Justin Wainwright _{on Google}

Feb 2nd, 2021

The worst customer service ever. So frustrating just to speak with someone on the phone. I call 1-800-flowers to listen to someone in India with a roster crowing in the background. I get it "work from home" but really, not "work from the farm." This is supposed to be THE Authority for flower delivery..........It would have been easier to go to Walmart. More like 1-800-got-junk.