GTE Financial Credit Union

Very automated. No audio with teller. Overall satisfied with what I came here for.
Mar 3rd, 2023

I also have a Love hate relationship with this Credit union. They have an excellent website and you can get a lot done there. But if you have a problem or it can't be done on their website. getting help with their customer service is a nightmare. They just seem to be phone operator's and have no clue how to help you. And forget going to one of their branches there is one person at the branch all transactions are handled via some kind zoom monitor. CRAZY They do have some of the best CD rates around. because of all the issues I have had with them The bank manager gave me her cell phone number to call if I need anything done or changed !!
Jan 23rd, 2023

My Mortgage Company GTE Financial, has continuously and repeatedly struggled to pay my homeowners insurance premium timely from my escrow account. As you may be aware, many mortgages require escrow accounts from which taxes, PMI and insurance premiums are paid. The escrow account is funded from monthly mortgage payments and from direct payments. Year after year, GTE waits until the last minute to issue payment, with the consequence that on a yearly basis, I receive notices of cancellation from my insurance company and am forced to additional steps to prevent cancellation of my policy. This year, my insurance premium went up, I made sure GTE had the updated quote roughly a month before its due date, I also made multiple direct payments to my escrow account to make sure it was properly funded. Instead of issuing payment, GTE has bizarrely called me and asked if the monies paid directly to my escrow account were actually intended for my escrow account (one could ask : What else could funds deposited directly into escrow account actually be for? When I pay my cellphone bill, my carrier doesn't call ask if I money I paid them was intended for some other purpose) I have received another notice of cancellation of my insurance, if GTE were pay the premium today, it is actually doubtful that it would reach my carrier timely if only sent via regular mail. GTE are required to pay it timely based on federal and state law.
Feb 24th, 2023

After losing my car in Hurricane Ian flood, I purchased a new vehicle with financing through GTE, no payment for 90 days. Plan on spending 90 minutes on the phone trying to make your first payment bc no one knows what they're doing. Alos, you'll be locked out of the website to make a payment online bc they also don't tell you there's a $6 monthly fee and by the time you make your first payment you're in arrears and are denied access.
Jan 13th, 2023

great service! all the staff and the branch manager was so nice and helpful
Dec 25th, 2022