Health First Health Plan

I had never heard of Health First, but it seemed the best option for me, in 2023. I have had to speak with them about a couple different issues and they have gone above and beyond to take care of the issues. I worked in customer service for over 40 years and I am not easily impressed, but I have been, so far. Thank you to whoever is training their people!
Jan 25th, 2024

Deserves a ZERO Both my spouse and I have been members for over a decade. I've been told by some providers of late they no longer accept HEALTH FIRST, not surprising considering their recent fiasco with an outsider named Oscar. After apologies from their customer service reps., letters from their CEO we've been assured they will provide nothing short of excellent customer service from this path forward.....WRONG In October my primary and I detected a lump in my breast, a grave concern for anyone. He wanted to follow up within two weeks but would go ahead and order an ultrasound. I had my mammogram in Dec 2022. Thus the "fiasco" begins After not hearing from Health First scheduling for almost two weeks, I placed a call to them. The representative proceeded to explain to me that due to October Breast Cancer awareness they were running behind. NOT AN EXCUSE No one should ever have to be given an excuse for her health insurer to not proceed with an ultrasound to determine if she has breast cancer malignancy, period. I was told there were only 3 breast cancer diagnostic ultrasound facilities in Brevard and that the first available appointment was December 21, 2023. The rep then explained she could forward my info to a nurse who can call me and perhaps prioritize me and possibly there would be a cancellation list she could add me to. Two weeks later, no phone call from that Nurse and I placed calls to other breast diagnostic centers in Brevard and was told in particular that Viera Diagnostics no longer accepted Health First. I then placed a call back to Health First Scheduling and that rep had no record of me being placed on a cancellation nor advising a "nurse" to contact me. Can anyone at this point feel my level of anxiety, frustration and downright fear that I am experiencing? This rep said I will add you to the cancellation list and I will call Viera breast diagnostic center and see if they have availability. She placed me on hold returned to call and stated she left a message with my information. NO ONE HAS CONTACTED me so I wait knowing because they scheduled my ultrasound for Dec 21st that I will not be contacted. After many sleepless nights, experiencing worry and grave concern because it appears no one even is concerned except for my and my wonderful primary, I have made the decision to LEAVE Health First during our open enrollment period I also will be addressing this horrific neglect with those in charge of this poorly ran, poorly staffed and totally inadequate health insurer which includes Medicare. Lastly I will say that considering the first rep actually quoted to me that they had over 1000 orders for mammograms/ultrasounds backlogged I am sure I'm just so fortunate to be able to get an ultrasound mid December even though it's almost 2.5 months since they received the orders from my primary. NOT at all. Seriously Health First with breast cancer detection of utmost importance today, what is wrong with you? It's despicable and over the top inexcusable that a woman today in this healthcare environment has to endure the night after night of lack of sleep and worry and concern awaiting this invaluable diagnostic test. NO excuses but to run as far from this insured as you can
Nov 12th, 2023

Health First insurance is the worst. They overwhelm you with letters. Their customer service is the worst, and they treat their customers like garbage. We are just another dollar to the treasure. They are just evil.
Oct 2nd, 2023

So I thought when Health First Health Plans got rid of Oscar that things would improve. Not so much. I just found out that all of my doctors that are not directly affiliated with Health First but were in network have now been kicked out of network and made unavailable to patients! Yet another bait and switch by Health First Health Plans! You pick your plan based on your doctors that they say are available with your plan and covered and sign up TRUSTING THAT and then they take that away from you and you have to switch doctors. It's taken me years to find the right doctors for me. I didn't even get a notice about it and showed up at my doctor's office only to the be told my visits would no longer be covered by HFHP and that they were losing a lot of their patients because of this! This is going to hurt a lot of local really great doctors. Oddly, if I go to Orlando, they will still cover visits to those in network doctors! Just not in my own home county! (Brevard) Nice way of putting the patient's LAST Heallth NOT FIRST Health Plans.
Sep 5th, 2023

Just spoke with Kathy P. for some complex medical questions that ran the gamut of urgent care, cardiac recorder surgery, international travel vaccinations, and international travel medical emergencies. Each and every response from Kathy P. was professionally and comprehensively presented. I remain exceptionally satisfied with Healthfirst's customer service, each of my physicians and the service I receive from lab work to eye care to general and cardiac needs. I put Healthfirst in the category of "best" companies on this planet (and that is a very, very short list) Andy in Ormond, FL
Aug 30th, 2023