DHL Express Corporate Office

I ordered something that should have been delivered by Dec 22. I've called DHL every single day since Jan 2 to get help on a package stuck at a processing center. I get the same story from every single customer rep I talk to. I even drove 2 hours to this center to see if I could get the package and was even told by a Manager that he would see to it that it was delivered. I will avoid DHL at all costs moving forward.
Feb 1st, 2024

I never had a bad experience with DHL until now. I purchased an item that was being shipped to me internationally and the day of delivery was supposed to have been on Feb 27th. Due to a lie that one of the drivers told the dispatch, my package could not be delivered. I got an email from your company that same day indicating the driver came to my home and no one was there to sign. Completely untrue. The reason being is that I work from home and I was home all day. So, I called the 800 listed on your website and spoke with a rep who advised the same. Therefore, i asked if my package could be scheduled for pickup at the nearest location the next day Feb 28th and he said yes and that I will receive a text from the facility indicating my package has arrived for pick up. After the pickup was scheduled I got a text on Wednesday Feb 28, In the morning indicating that my package is NOT scheduled for pick up but to be delivered to my home address. I called back and spoke with Jose, and he said that the package shouldn't have still been on the truck it should have been taken to the facility for pickup. He asked if I still would like my package to be delivered to my home since the driver did not follow instructions to leave the package at the facility, I said yes. Therefore, he verified my name, phone number and mailing address and said that my package would be delivered Feb 28th by 11:18 At 1:44 on Feb 28th, I got another email indicating the address was not found and incorrect. Long story short I never received my package and now I have to wait until March 1st!!! The fact that I spoke to 4 different reps and all had a different story is ludacris . The last rep I spoke with was Catalina who advised that my address was not correct!!!! After asking to speak with a manager twice I get a call back from someone in the escalation department named Beatrize who indicated that she will call me back and let me know if DHL can refund me my shipping cost. This company is the worst shipping company that I have dealt with when it comes to verification, communication, accommodation and delivery I will never use them again!
Feb 26th, 2024

You guys should do something about your rude and unhelpful customer service. Its unreal how you avoid to solve problems that should not happen with the price you have.
Jan 12th, 2024

DHL doesn't care anything about the customer. I ordered a package because the delivery estimate was Dec 22. DHL then sent a tracking with delivery on Dec 26. The day AFTER Christmas. I called and was told that they estimated the 26th due to customs but when the package arrived in the US I could call to expedite it and get it before Christmas. It's now the 21st and my package cleared customs yesterday morning but now DHL doesn't care. I've gotten 2 different excuses about why I can't get my CHRISTMAS gift before CHRISTMAS. I even tried to offer to drive to either Birmingham or Memphis to pick up the package but the customer service supervisor didn't even listen to me. NEVER use DHL.
Dec 26th, 2023

I paid $100 for expedited shipping on a small package to make sure it got to me on time, it has been sitting at the delivery center in my city for 6 days now and all they say is the package will be delivered soon. I needed it last month and paid the price but have no idea when it will show up.
Dec 25th, 2023