MASTER FIX - The Florida Mall

I took my iPhone Xs Max to have the screen replaced. My cell phone worked perfectly fine but after they replaced the screen the flash buttons and the camera on the home screen stopped working and also the phone itself opens the apps. 2 days later I stop by their shop, explain what’s going on, and was told not worry about it and to give them about 20 minutes to fix it. It is worth mentioning that they damaged the head of the cell phone screw because I saw it while they were doing it. (by the way on the paper they make you sign they also put how the cell phone arrived before the repair and nowhere on the paper did it say that my cell phone was defective and the staff marked my cell phone that it was in good condition before the repair ) but I still left for about 20 minutes to walk around the mall, when I picked up my cell phone again, they had put a clear paper on top of the screen looking like they had put a new screen on it, but the stripped screw was still the same.I'm not sure if they changed the screen or not ( I doubt they did) I will never return to this place and I do not recommend it.
Aug 4th, 2021

I went in sad about my phone and out so satisfied. Customer service is clearly #1 here, or at least it is for sales associate Bobby. He helped my friend and I with my iphone 12 screen, my camera was messed up and for some reason face ID wasn't working. there wasn't much he could do but he cleaned my entire phone out (dusted too??? like what?!) and answered all my questions. Hell yeah Bobby!
Dec 26th, 2020

Got my screen fixed and it has been amazing!
Aug 11th, 2020

Aug 9th, 2020

Jul 30th, 2020