All Florida Pool & Spa Center

Horrifyingly bad. It will cost me thousands to fix the damage that these people have done. Note the ducks who mistook my pool for a pond due to the layer of green slime on top, surrounded by mosquitos. This has gone on for months and they either cannot or will not fix it. Stay away
Mar 28th, 2024

What a rip off this place is. I went to look for a vacuum for the pool, salesman pushes a manual vacuum on me tells me it works wonder. Get home open the box it's the cheapest things I've ever seen. I go back return it within 30 minutes and they charged me 20% restocking fees, been a customer for 6 years. no wonder these places are going out of business. Pinch a Penny is 5 blocks away, you got yourself a new customer Dont be fooled by their response. 3 weeks now and no one has called. Scammers
Mar 20th, 2024

My tech, Jerry, is doing a great job. He cleaned my pool the way I would clean it myself.
Feb 14th, 2024

The pool is in good shape thanks to EDDIE! Very conscientious employee. Thanks Eddie
Jan 24th, 2024

Poor customer service: they often let the pool go green. They don't respond when you call for service or complaints. They didn't even replace the filter in my pool for a year and a half until I had to open it and see it for myself. A new water heater was installed by them, and now the motor is damaged due to poor installation and not checking the condition of the air filter for clear flow. The pricing on all products is inflated even though you show the representative that the same filter or other products are half the cost online. He smiles and says he has nothing to do about it. Now, they are trying to make me pay double for their own mistakes caused by poor service. Do not use this company; think twice, check around! After this review was posted the company called and I decided to give them another chance, but here we are again 2 weeks after..... My experience with this pool company has been incredibly frustrating. Initially, they convinced me to replace my pool pump/motor, claiming it was necessary. However, this replacement turned out to be unnecessary, as not even a week later, all systems shut down, rendering the pool inoperable once again. To make matters worse, my previous positive experience with the pool motor was disrupted after the same company poorly installed a water heater, as highlighted in my previous review. The issues persist, and I'm now facing consistent problems with both the pool and the water heater. The most concerning part is the company's refusal to take responsibility for their poor customer service and the questionable quality of their pool equipment. Despite charging more than other pool equipment suppliers in the area, they continue to provide subpar service. The equipment they installed has failed repeatedly, resulting in negative reviews and payment disputes from guests who expected a heated and functioning pool. Not only has the company failed to acknowledge their mistakes, but their attempts at resolution are inadequate. They offer only a small discount and a 1-2 monthly service refund, which falls far short of covering the substantial losses I've incurrednearly $7k on equipment that has not been operational for more than 24 hours. To add to the frustration, I currently have guests in the house who are rightfully complaining about the unheated pool, and yet, the pool company remains unresponsive. This lack of accountability and disregard for customer satisfaction is unacceptable. I strongly advise potential customers to explore alternative pool service providers in the area to avoid the headaches and financial losses associated with this company.
Jan 15th, 2024