EdFed

Feb 23rd, 2022

I had an uncomfortable experience with my property tax payment that thankfully got straightened out by the manager. I expressed the awkwardness of the new online site and he offered to have someone walk me through how to set it up. Thank you to Gary Albin for solving my issue.
Nov 8th, 2021

Best bank ever. Been with them for more than 10 years and wouldnt change to another bank
Nov 7th, 2021

WORST BANK EVER!!!!! I have been a patron of this bank since my early 20's I am 33 now. A few months ago I deposited 1,200 dollars in the ATM at the 27th Ave branch, 1,100 dollars of the machine disappeared! I only had 100 dollars in my account. I called the branch they tell me my money is no where to be found, 1,100 dollars no where to be found. I spoke to everyone in the fraud department in a few different positions, my money just disappeared. They admitted to their ATM machines being older and glitchy, and everyone washed their hands of my money...DO NOT BANK here!!!!!! If I could give negative stars I would.
Oct 5th, 2021

Wish I did my mortgage refinance with Chase Manhattan bank. I had a first mortgage then did a refinance with them years ago and it was seamless and professional, and this was before submitting documents via the internet and signing via Docusign. SFECU holds my current 15 year mortgage. I would have thought since my mortgage payments have been paid on time (early) for the last three years and they have my information the process would be smoother. It's been almost two months since my initial refinance approval. I submitted every document IMMEDIATELY which was requested. I sit at a desk all day with access to all my financial records. I'm a CPA so I am very organized with my paperwork. As others have stated the phone service is terrible. You can't call in. I send emails which go unanswered by my loan representative. My loan rep calls me yesterday to tell me the rate is expiring! That's because THEY are taking so long (and she couldn't find a document emailed to her weeks ago). I also had to go through every single step as though this is a first time mortgage! What is the point of going through my current lender if not to make it easier? My loan to equity ratio is only 20% Slow, slow, slow, and lacking any customer service whatsoever. I don't believe I am getting a great deal on closing costs either. On a $121,000 refinance the closing costs are estimated to be $5,262. That is 4.35%. Not a good deal, but I thought it would be an easy process! Go elsewhere if you want good service.
Jul 19th, 2021