Metro by T-Mobile - Closed

(Translated by Google) Excellent service Omar helps you a lot and gives you real solutions Thank you very much (Original) Excelente servicio Omar te ayuda mucho y te da soluciones de verdad muchas Gracias
Aug 24th, 2020

Helpful staff and know their products well
Jan 17th, 2020

Very poor customer service, specially the employee named Omar, he was rude and unprofessional.
Oct 12th, 2019

So far best dealer I've been to. They greet you when you come in, you can feel they really care about customers, especially Amanda y Sandra. It's so refreshing to find customer service like these, in a city where rudeness it's not a strange subject. Every time I go there they excel my expectations, and I'm completely satisfied. Sandra and Amanda are the superstars of this store ♥️♥️♥️
Jan 20th, 2019

SANDRA is the blonde woman who works at the downtown Miami store who the public needs to avoid. I went in to see if my phone could be fixed. She said they don't fix phones but tried to push an inferior Samsung series phone on me (which I later discovered from another phone store is not only an inferior phone to mine but is also a discontinued series, hence the rush to dump them on the public for dirt cheap). She took my name and number and said she would check to see if any were available, then call me a few hours later. I awaited her call, which never came. Days later, I called the store and demanded to speak to her. Why didn't she call? I asked. "Because we were out of them," she replied. Well, why didn't you call me to let me know that fact, like you said you would, I asked. "Listen! Don't talk to me that way," she rudely interrupted. "Nobody talks to me that way!" I asked for the name of her store or district manager. She gave me a "Frank". I asked her to have "Frank" call me. He never did. This woman is woefully inadequate for a job dealing with the public. Not only is she dishonest and two-faced, but arrogant and condescending as well. Metro should fire her. This store just lost me as a customer forever.
Jul 11th, 2019