Trustco Bank

Joe _{on Google}

Mar 31st, 2024

I have tried dealing with this branch on several occasions as my late fathers mortgage is with them the branch manager is very rude in person and over the phone. I'm hoping to get my business finished with them and never have to deal with them again.

John Wick _{on Google}

Feb 25th, 2024

Around 9:30 I walk in to trustco at 9400 Us1792 Maitland fl 32751 theres an Indian guy that seat at the grunt desk as my girlfriend and I was transfer money from her account to my account 1.-the systems was down 2.-the guy name Sages sawires his rude as soon I told him that Ill call an other branch he got more rude by saying I DONT NEED YOU TO CALL AN OTHER BRANCH ILL DO IT MY SELF.clearly he doesnt need to work at any place that does customer service. So for that will take our money in to an other bank . After 3years banking with Trustco.

Edna Robert _{on Google}

Feb 11th, 2024

Poor customer service/ branch manager is a piece of work. Needs people with more empathy for others.

Company Box _{on Google}

Aug 19th, 2023

I have been a loyal customer of Trustco Bank for quite some time, and my previous experiences have always been positive. However, my recent visit to the branch on Friday, September 8, 2023, left me extremely disappointed. I was assisted by a young lady named Valeisha, and from the moment I approached her window, her attitude was far from what I've come to expect from Trustco.
When I explained that I needed to cash a check, she questioned whether she had enough cash in her drawer. I suggested that she could get more from the safe if needed, but her response was shockingly rude. She told me not to tell her how to do her job in a disrespectful tone. I politely asked her to refrain from being rude, emphasizing that I wanted our transaction to start on a positive note. However, she simply returned my check and ID, refusing to help me any further.
In the end, she went so far as to call Trustco support and refused to serve me as a customer. Given that I had someone meeting me at the branch for a financial exchange, I had to resort to using the ATM instead.
This experience was not only unpleasant but also completely uncharacteristic of the service I've come to expect from Trustco. Regrettably, I will not be returning to this branch, and I sincerely hope that no one else has to endure the kind of rudeness I encountered on that day."
Sincerely,
Commercial and personal client of Trustco Bank

Alexa _{on Google}

Apr 26th, 2023

Bank manager is very rude.