Beautiful Smiles

The dental hygienist is amazing. I do feel like they are money hungry. Told me and my husband we needed deep cleanings. I didn’t need a deep cleaning at all but it would’ve been 1200 x2 so they would’ve made a good 2400 off of us. I knew I didn’t need a deep cleaning so I just let them talk. They filled a tooth that was previously filled by their North Miami location but it got a cavity under the filling, then told me afterward the new filling I would need a root canal for that tooth. I still have two silver fillings from when I was 20 and they recommended I remove them to get composite fillings. Mind you that’s what I did with the location in Miami and it ended up with me needed to refill it again since a cavity formed under the filling. It was unnecessary and a waste of money since in the end with this tooth they say needs a root canal now, they have filled it twice 😳. They require you to pay a deposit to book an appointment. I’ve never in all my years had a dental experience where you pay a deposit to book an basic follow up dental appointment.
Sep 18th, 2021

Least responsive office staff! I’ve called several times to get a refund for dental work that was not done but was paid for. The receptionist tells me the office manager will return my call. No call was ever received. I’ve moved and need the money they are holding to do some much needed dental work. Be careful using Care Credit when doing business with Beautiful Smiles, you wind up paying for dental work whether it is done or not.
Aug 6th, 2021

Dr. Haneen Shehadeh and her assistant Roberto were so amazing and knowledgeable! They made me feel so much more confident leaving my appointment! They were so helpful and kind. Would definitely recommend to friends and family!!! 😊
Apr 9th, 2021

I WOULD LOVE TO THANK DR.SHEHADEH, AND ALLY AT BEAUTIFUL SMILES FOR A WONDERFUL SERVICE . I WAS SO AFRAID OF A DENTIST BECAUSE OF A VERY BAD EXPERIENCE, BUT I ADVISE ANYONE IF YOU WANT AN ON TIME , PROFESSIONAL ONE ON ONE EXCELLENT DENTAL SERVICES THIS IS THE PLACE TO VISIT...
Feb 12th, 2021

1. I got a second opinion after being told by a Beautiful Smiles dentist that I needed to get a root canal done. My second opinion saved me a lot of money!! I didn't need a root canal. No joke! 2. On my first visit to get a cavity filled at Beautiful Smiles the dentist left me with her assistant to polish the tooth. The assistant also worked on the bite and checked it a few times before polishing. I didn't know assistants were allowed to do work like that. I sat there petrified while the assistant worked on me. The dentist didn't even check the assistants work. 3. Not long after that visit I started to feel pain where the work had just been done. After being in pain for a little while I went back to Beautiful Smiles. Thats when my Beautiful Smiles dentist did the filling for a 2nd time. Her work left me in pain again. The pain lasted until my second opinion fixed the problem by redoing the filling. Never have I ever needed a filling done 3x in one month for it to get done right. 4. I hope Beautiful Smiles is sanitary and uses a different container of tooth spacers per patient. I also hope those containers get sanitized. 5. When the Beautiful Smiles dentist was redoing the filling she leaned against the water gun spraying water all over me. The dentist apologized, but didn't stop drilling to let me dry off. She left me sitting there wet until she was done. 6. I reached out to a Beautiful Smiles front desk associate for corporates number. The associate wouldn't give it to me. She told me I had to file my complaint with the office manager in an email. Then the associate asked me what the complaint was about. I told her a little bit and she responded with, "We don't do checks like that here." What?!?!? Wow!! No exam or x-ray of a sore tooth before diagnosing further and major work like a root canal? I'm sorry, but I expect thorough work even if the cavity is my fault. The front desk associate also tried to convince me that my pain was a sign I needed a root canal. I'm sorry, but she's not a dentist and I'm not stupid. 7. I followed the Beautiful Smiles complaint protocol and to my surprise and dismay I got called by the dentist I filed a complaint about. That was when I asked her a few questions as to why she didn't do some certain things before making two extreme diagnoses. One question was why she didn't at least examine the redone filling before diagnosing a root canal. The Beautiful Smiles dentist responded and said she didn't need to check to know and told me that I'm not a dentist and that she is and she went to dental school and has a doctorate in dentistry. The dentists refusal to give me an educated response and lack of professionalism reminds me of a quote from that movie Matilda..I'm big..you're little...I'm right..you're wrong...I really didn't need to be talked to like that by the Beautiful Smiles dentist. It was hurtful, uncalled for, and rude. 8. I never did hear from corporate or even a superior and now I don't want to.
Apr 9th, 2021