Residence Inn by Marriott Lakeland

Jolene Meverden _{on Google}

Nov 17th, 2021

I went to visit a dear friend and the room is more like an apartment then a hotel, has a full size stove and fridge

V D _{on Google}

Sep 28th, 2021

Worst experience I have ever had with a Marriott hotel. I was in a 2 bed / 2 bath suite with my boyfriend and my parents, had 3 issues with plumbing... first started right after we go there, toilet in parents room was stuffed up, they brought me a plunger and I had to plunge the toilet myself... the next morning at 5:30am I wake up to pee and after flushing my toilet over flows and is all over the bathroom floor, I had to shut the water off to get the water to stop. Maintenance finally comes at like 10am to fix it saying it was the flapper... that night I go to use the bathroom and again after flushing it over flows. They came with towels and dried the water, plunge the toilet saying we use tooo much toilet paper, really how much can I have used after peeing... They were all soooo rude and didn't have another room for us to go to. If it wasn't for me calling the 800 number to complain, i wouldn't have gotten anything for all this mess. But all they did was comp 1 night of the stay. Horrible experience and I will never be back at this hotel. Staff was RUDE AND HORRIBLE!!!!!

whitney turner _{on Google}

Aug 13th, 2021

I am shocked at how many positive reviews listed on here. My husband travels for work. He has been working for the same company for over 10 years now. That means we have stayed in countless hotels. This hotel in all my ten years of traveling with my husband, has far been the worst in customer service. He has been staying there since January of this year, it is now August. Yes the rooms are nice, but Tamara and Sylvia are two front desk clerks that have been by far the rudest women I have ever had to deal with behind the desk of a hotel. I am not sure how they were trained in dealing with customers, but it clearly was not to make the guests feel wanted there. There have been several incidents i could speak on, but the most recent tops the cake. After my husband being there for 8 whole months-Sylvia decides to remove the company credit card from my husbands file, and add his own personal card to his room after my husband came down to make a $10 purchase for quarters to do his laundry, without ever TELLING him what she was doing. Which resulted in a $120 charge as well as the $10. When he noticed the transaction and went to the front desk Tamara was rude and told him he needed to real the hotels incidentals policy. It has seriously been one thing after another with these two specific women. I hope someone important to this company finds this review and changes training at that location or whatever appropriate actions to ensure no future guest are treated as rudely as we have been.