Comcast Service Center - Closed

2 years ago I ordered cable, guy left mess of wires, nothing worked. I returned all in the a.m., they said I owe 0. Then billed me $56. I called, they said ignore bill I owe 0. Then turned me over to collection agency. Took 6 months to remove charge to clear credit standing. I said Never Again and switched to AT+T until their rates went up. Now I'm back with Xfinity wifi and mobile with the lowest bills I've ever had! Go figure. And their service center employees are very helpful and efficient.
Oct 18th, 2022

I am a long-time customer of comcast.as of last night I was on the phone for over 2 hours with their tv cable tec people about the problems for the last 3 day as too all of a sudden, the sound would switch over to Spanish and would not reset after going through all of the settings. I First called on Sunday and the tec person said that I needed to do this and that and that would fix it I told her that I had already done this at least 4 times and it would not reset she said that she would do it on the phone that did not work either she said that she would have someone else call me.Still waiting on that call. I believe it is time for a CLASS ACTION SUIT against Comcast. Yes, I know that their contract says that we cannot do that. I am trying to find the legal team that sued ATT Wireless a few years ago and won a multi-million-dollar settlement. The FCC will not do anything thing, so my next step is going to research out to the Comsumer Protection Laws. And hopefully find out the legal team that will take this on. Do not waste your time on contacting Mr. Tom Karinshak with Comcast as all you will get from him is form email from one of his assistants. So, wish me luck with the next government program I hope that they are more competent than the FCC.RS LITTLETON,COLORADO
Feb 8th, 2023

Le doy una estella por que no se puede menos... esta es la peor compañía que existe en los Estados Unidos y no me explico como el gobierno permite todo lo q esta compañía hace!!!!Son la gente mas deshonesta, deshonrada y tramposa que existe. Siempre te dicen y prometen algo y después te lo cambian.Vale mencionar las subidas de precios sin previos avisos y con el truco del descuento por tener pagos directos y cuando menos piensas... estas pagando el doble de lo q empezaste pagando!Llamar a esta compañía es una pesadilla casi tan pesadilla como ir a una tienda a esperar 1 hra o mas, para que no te resuelvan nada.... Conclusion, si quieres morirte de una rabia y de frustración, esta es la compañía correcta para tener. Si quieres una larga y sana vida, aléjense de xfinity!
Jan 30th, 2023

Good customer service, no wait at all. Was helped and greeted right away.
Sep 27th, 2022

Comcast/Xfinity really needs to get it together. With the amount of money that is being charged for services I expect much better than what I am getting. Called to see if there was a way to reduce my bill, pretty much told to shove off so I went ahead and decreased my services to the absolute lowest options for both TV and internet and STILL paying $175/month. The prices are ridiculous and then heaven forbid you need to get on the phone with customer service. Instead of trying to fix my problem they 1. make me run through the automated service 7 times before I finally reached a human and even that required me to do a whole system reboot and wait 10 minutes. 2. I am on the phone for nearly 2 hours while my internet is down (I work from home and it's the middle of the work week). I tell the person we need a tech out, they proceed to give the wrong information about what was wrong with my service, told me they were overnighting a router (it's been 2.5 weeks and still haven't received it btw) and told me they would increase my internet speed to "fix the problem" until I got the new router with no charge. Well, of course, I get my bill and what is on there?!? Charges for the increased internet speed for the past 3 weeks since I never got the router that I was supposed to get. Call back to customer service to get a resolution on the bill - have to go back through the automated messaging 3 times before I talk to someone in billing. From there he puts me on hold and somehow I am routed to the automated system for technical support where it says I need to restart my whole system - there is nothing wrong with the system at this time, I am simply calling about my bill being messed up. Finally reach a human in tech support again that doesnt even hear what I am trying to say regarding how my bill got to where it is. Instead she sends me to the retention group who again, doesnt hear what I am saying. I didnt ask for the increased internet, it was done to solve a problem and I repeatedly asked that I was not going to be charged and was told no repeatedly. Again, instead of trying to fix the problem they try upselling me on the charges, which are already ridiculously high. I finally get firm about the situation and she comes back saying they are going to do me a favor a prorate the amount for the remainder of the month. She tried sliding this into the conversation, hoping I would miss the prorated statement. Absolutely not. From there she talks to someone and comes back and says they can give me a credit for $50 of the $77 I am being charged, again absolutely not. I then request to speak to a manager after being on the phone for 1 hour 4 min. She essentially threatened that I would be on the phone for another indetermined amount of time if I proceeded to request a manager and didnt "allow her to try to help". Mind you I have been "allowing her to try to help" for the past hour of my day and we are getting nowhere. She does not understand the situation although she keeps repeatedly saying she does. If you really understood the situation you would not ask me to accept a prorated amount for something you messed up on. I didnt want anything other than Xfinity to uphold their end of the agreement we had. After NOT being routed to a manager, suddenly she was able to apply the $77 credit to my account to end the call. I am a VERY reasonable person - all I wanted was my internet to be reliable and the company to uphold their end of an agreement without conning me out of more money. This turned into something way bigger than it needed to be and in total took 3.5 hours to resolve.It is INSANE the way you are treated with Comcast/Xifinity. They overcharge, dont listen, have zero interest in trying to actually help you and insist on pushing additional charges on you. If you are not paying attention they will slide information into the conversation so they can legally con you out of money. I have been a customer for 3 years with my current account and probably 10 years in total through the years but I am done with them at this point.
Mar 10th, 2023