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Horrible customer service ! Horrible management ! Guest concerns are not taken seriously or handled with urgency ! I came into branch on Friday April 13th before 4 pm closing time.. The experience was horrible from the beginning. Teller Gabriela before greeting me, had noone in her line and then told me to see another teller. Seemed like she was more concerned about ending her shift. Once I collected the deposit slips needed , Gabriela then had to tend to me as the other teller was occupied. I was then told I had to help straighten the bills to insert into machine, to speed up transaction ;felt rushed. Shortly after assisting teller straightening bills, the money was inserted into the machine before me being able to count my funds. I then proceeded to tell teller that I didn't count my money and I wanted it removed from the machine. Gabriela went on back and forth for a few seconds and advised this can't be completed and the machine is always accurate. ..It was then escalated to where a supervisor had to get involved. Everyone then stood around me watching me count my money to the point where I had to advise I felt uncomfortable. Now after the horrible bank experience; now my funds were not deposited after 2 weeks. You bring concerns to management , (Fernando on duty) but their lunch breaks are more important than handling a very important matter . Please do not waste your time if you have to complete any transaction to Puerto Rico or virgin islands as its not guaranteed your funds will be processed Then they will tell you they are not able to assit as it's two separate branches. I feel targeted and like my money was stolen, and a claim will be filed . Do not waste your time at this aventura banco branch!! **update- they answer every call I make from a 305 or landline number. I've contacted 4 times from my virgin island number, and there is no answer*** 4.27 .22 update Still no responses to email Inquires sent which has bank Manger Fernando, bank supervisor lina and teller Gabriela. Then teller Gabriela then illegally shares photos of account to another holder not listed on the account. Staff rather knowing I've contacted many times to get answers or updates doesn't followup with me , but illegally shares information
May 14th, 2022

No parking!!!!!!!!
Aug 31st, 2021

Mar 2nd, 2021

Feb 19th, 2021

Never been here, but I’ll put 5 star.
Jul 17th, 2020