Holiday Inn Washington Capitol - Natl Mall, an IHG Hotel

Chandni Mehta _{on Google}

Apr 8th, 2024

I had booked hotel from its site itself and in last payment section mentioned it if you apply IHG reward card and get quality for card than you will get $300 statement credit . After booking and week after when tried approach to IHG hotel resort card they mentioned check with holiday inn that hotel address. When I checked there they all just pass your call from guest to reservation and then to manger and than to finance department. But no one able to pick or answer my simple questions . Its really irritated to any one . I recommend do not book if they give this type of advertising. To get there hotel room book .

Griselle's Cakes _{on Google}

Apr 8th, 2024

I loved staying at this hotel, the location is very convenient. We had access to the metro which is a plus. Many museums are nearby, so we walked, we didnt need a car. The hotel is very clean and convenient for meals or coffee, theres a starbucks inside which helps for the morning coffee and treats. Overall we had an amazing experience. Also the housekeeper service is very responsive, they provide anything we needed quickly.
Rooms: Comfortable, clean and good location
Nearby activities: Museum, food, places to visit.
Safety: We felt very safe at the hotel
Walkability: Some Museums are nearly
Food & drinks: Convenience restaurants and starbucks inside the hotel

Monique Tauber _{on Google}

Apr 8th, 2024

The location was excellentall major attractions are within walking distance and the freeway is close by..BUT:
-the coffee machine was broken in our room
-the air conditioner was extremely loud and there were two dead bugs in the vent
-we booked a room for 4 people (one king plus a pull-out couch) Only the king sized bed had sheets on it upon arrival. After requesting the couch to be made up they just brought up some sheets and expected us to make up the bed.
-the wallpaper in the bathroom was partly peeling off but was otherwise clean and modern
-handy and ample parking under the building but rather expensive$53 per day.
-the worst part was that our room was directly in front of train tracks where freight trains drove by at all hours with a loud warning horn.