Royal Sonesta Washington DC

Nov 19th, 2021

Would never stay here again, this is more like a 3 start hotel. Lobby needs a revamp; check-in guy was not pleasant at all. Not worth the money at all, room felt so small. Phone in the room didn’t even work! No hand soap..I can go on and on. Wish I would have spend my money elsewhere
Nov 13th, 2021

Nov 6th, 2021

The service and booking was extremely poor and dishonest... First of all the pricing was not what is posted... Then I get there, I was charged additional fees that caused me to have an overdraft to my account... Secondly they allowed someone other than me to make changes to my stay... And I was told my funds would be credited back to my account the next day(which was a lie)... Its been 10 days... And the whole staff is just non-professional from top to bottom... In addition I had to call down for toiletries and napkins... I was just disappointed with the service...
Nov 6th, 2021

The staff was completely unaccommodating when I requested a late check-out - something which, in all of my other interactions with IHG hotels, is a common courtesy, especially given my Platinum Elite status. My fiancé was running the half marathon in the morning and then the 8k after and would not be done until noon, after which we would need time to walk back. All I asked for was enough time for him to get back to the hotel and take a shower. I was told they could not extend the courtesy of a late checkout beyond 12:30 and that for any amount of time after I would have to pay half of a day's rate. Since I had no other choice, my fiancé had to shower before we got back in the car for a 3 hour drive, I had to pay half a day's rate for an extra hour and a half of room use, for what should be a courtesy. I was shocked by the lack of hospitality and frustrated by the claim that they needed my room immediately unless I was willing to pay more for it. This is the worst I have ever been treated by an IHG hotel. If simple kindness and general courtesy is important to you, don't stay at this hotel. I wish we had stayed at the Marriott around the block.
Nov 21st, 2021