VERIZON WIRELESS

Sep 30th, 2021

There was a customer that was frustrated by Verizon's customer service, not being able to help him with his problem and sending him in circles on the phone. We have all been in this situation. Instead of handling situation with maturity the customer service rep had an escalating conflict attitude, he was defensive rude with customer, which made customer even more upset, then Verizon called the police which was completely unnecessary. Lacking people skill as a customer service agent is not reason to call the cops.... The Verizon man was very large, bald with beard. He was also immediately rude and defensive with me after I asked where the line was. It was his attitude that was the problem not the customer.
Sep 3rd, 2021

Update second visit: 4 stars I can't thank the manager Bradley enough. We spent close to two hours on the phone with Verizon reps to get my 3 line transfer and thanks to him got it done. Note to Verizon Corporate: please make sure you properly reward such great people like Bradley who can resolve complex cases. First Experience: 2stars Waited a lot to pick up Verizon sim cards, so I can switch from T Mobile. Given that I am a new customer coming with unlocked devices, I had the foresight to ask what to expect with the set up. The rep just told me to go home put the sims in and then call customer service. Well, it did not work for neither of my phones and customer service is referring me back to the store. Will go again tomorrow leaving my 2 year old with a friend and taking time off work to give Verizon one last chance since I spent a lot of hours and phone calls over the last 2 weeks to make the switch. There were some other reps who seemed helpful (this is why I am adding one extra star).
Oct 24th, 2021

Nice friendly staff..
Aug 19th, 2021

The ladies and gentlemen of this Verizon store are....AWESOME!!! Super helpful to all your needs. And they treat you like you are an old friend. A definite MUST place to go to!
Aug 5th, 2021