Webster Bank

Sat at drive thru 25 minutes for the person in front,then had to wait 20 minutes to cash a ck,a waste of almost an hour.never again.
Jan 16th, 2024

I have banked with Webster in Glastonbury for over twenty years and they have always served me well.
Dec 25th, 2023

the slowest bank ever
Jul 17th, 2023

Dealing with Paula and Sally is the greatest thing at this bank and that is the ONLY reason that i give them 5 stars!!!
Aug 22nd, 2022

I dont think Ive ever written a review of any establishment as I work in a customer service type role myself and Im aware that many things can go on behind the scenes that can influence a customers experience. However, I was so bothered by the experience I had with the staff at this Webster branch the other day, I felt the need to say something. Thursday morning on my way to work I inadvertently left my wallet on the roof of my car while getting gas and drove off. Upon realizing it hours later, I called the gas station I was at as well as the local police department to see if it had been turned in, which it had not. Realizing I had no cash on me and just enough gas to get from New London where I work, to the closest branch that I am aware of in Glastonbury, I left work a few minutes early to get there. Knowing that I had no license due to my wallet being gone, I figured my work ID that provides a photo ID ,government issued with a security chip, as well as my full social would be enough to verify my identity and take some money out as I literally had nothing in my possession. Wrong. I walked in and the only person to acknowledge me was a young blonde who was pleasant and willing to help once I explained my situationuntil her co-workers overheard. I soon realized she must have been new. I heard one of them say uh uh do you know her. Who is she? Another one quickly intervened and the whole exchange took a turn. Apparently my work ID was useless despite it being government issued because it doesnt have my signature on it. I quickly offered to provide my full social and was repeatedly dismissed. The teller who took over explained she would have to call the branch I opened the account at. Ok, fine. After a few minutes she comes back and basically told me shes doing me a favor by even considering this as she handed me a withdrawal slip. I filled it out and signed it. At which point she nearly threw it back at me and said it doesnt match! Its not even close to what we have on file! .. ok. So you mean the signature I used 10 years ago when I was 22? Once again I offered to provide my full social and was dismissed again. At this point Im upset and crying as a very stressful situation is becoming more stressful and I feel like Im being treated like a criminal trying to steal someone elses money. The teller tells me shes sorry but shes trying to protect my identity. Uh huh. Right. So after me basically begging for them to allow me access to my own money, the lovely teller whose name I did not get, finally agreed to let me withdrawal my money. But remembered to remind me she was doing me a favor. Right. This lovely lady who put me through hell for a 200 dollar withdrawal, who was so concerned about my identity, and also refused to give me a temporary bank card at the end of all that, since she was so concerned about protecting my money and my identity youd think she would have cancelled my lost card, right? No. No, she did not. As I found out today after going to the Enfield branch and dealing with a much kinder staff who allowed me to withdrawal money based on the identification I provided and also gave me a temporary card so I wouldnt have to go through that again. I apologize for the length of this review, but other than filing a formal complaint, this is the best I can do. To the young blonde who was training that day, thank you for trying to be helpful. Im sorry you had to end your day like that.
Aug 13th, 2022