West 38 Apartments

I haves loved my living experience here. Michael is very helpful with anything that comes up. 5 stars for sure
Feb 29th, 2024

The list of issues is never ending. Stolen packages by tenants (on numerous occasions) which the building won't help with and they don't have cameras, constant issues with the garage doors and building doors not working, the pool and hot tub never work, always dirty in the hallways and outside areas, the garage is disgusting and I don't think has ever once been cleaned, can't ever get through to anyone who works here via phone or email. More to list, but you get the point...this is far from a "luxury building" and I would highly recommend living elsewhere.
Oct 21st, 2023

I have lived at West 38 for the past 3 years. For those that may be considering renting at West 38, I would highly recommend both the apartment complex as well as the management. Justin and Mike, who manage our complex here and the maintenance, have done an exceptional job at keeping the property clean, safe, and in good working order. Whenever I have had an issue or concern, it has been immediately addressed and resolved. For those who have lived under poor management, you have likely experienced what it is like to not have issues addressed or resolved and the exhausting task of trying to get help. I have also worked with our Regional Director, Krystle, and she assisted me in resolving an issue (not related to the apartment complex or tenants) with professionalism and kindess. So, not only are the people great here but the apartment themselves are quiet, well insulated, and the amentities are a wonderful addition especially in the summer when the pool is open. I hope you will find this space as a wonderful home as I have for the past 3 years and will be extending into my 4th.
Mar 3rd, 2024

Ive been at West 38th since October of 2021, and the new management team is taking care of business. Both of the Justins are very nice, helpful, and get things done in a timely manner. I went out of town for a week and when I got back they planted new trees the place looks new again. Theyre even doing preventative maintenance which is something the other management company didnt do. I would definitely recommend checking out the apartment complex. Keep up the hard work J1 and J2!-great job
Oct 20th, 2023

Oct 12th, 2023