Guaranty Bank and Trust Company

I have had great customer service at The Fox Creek branch.
Oct 4th, 2021

The tellers in the drive up are always so blah. Never friendly and seem unhappy. Please work on your customer service.
Aug 22nd, 2021

After being a business customer for 23 years I will be moving my banking elsewhere. Customer service has never been their strong suit. However, when you leave a detailed voicemail message for your account manager, asking for a return call and never receive one, it’s time to leave. If a bank treats a customer of 23 years this way, how are they going to treat you?
Aug 14th, 2019

The ladies at the 1650 Pace St. are the rudest people I have ever met. Rhonda leads a team of people who act like you are bothering them by banking there. I am closing my account and would suggest that more people do the same. If you want people hanging up on you and acting like doing there job is a hassle to them then stay with Independent Bank/Guaranty Bank. Worst customer service I have ever seen and not just a one time thing. The ladies that work at this branch all need to work where they have no contact with customers. Yes you also Elizabeth. After talking with Rhonda watch out she teaches her team to lie to and about customers. Watch out for this branch.
Jan 21st, 2019

I am always greeted with friendly personel and the service is superior. And it's the only bank I know, with a bathroom available to use. :-)
Jul 8th, 2017