Look Optical - DIA

Patty Marinelarena _{on Google}

Sep 1st, 2021

Cada vez estan peor en su servicio al cliente.

Daisy Acevedo _{on Google}

May 31st, 2021

Worst customer service ever ladies that they hire there are so rude and don’t help you what so ever. They charge you a lot of money after being a customer for them for so long. I will never step foot in there again I will be taking my business elsewhere. Do not come here the workers are rude and you will spend lots of money trying to fix your glasses after even being a loyal customer to them for years.

Elizabeth Acevedo _{on Google}

May 30th, 2021

This is the worst place ever!!! Worst customer service ever . If I could rate it a 0 I defintely would. Dont wast your time coming to this place.

Abeba tadese _{on Google}

Aug 4th, 2021

The worst place I ever seen
The customer service is worst
They don’t help you at all
I was having issues on my eyes ,they don’t care about my concern ,I asked them again to help me out the doctor went out and send another lady
That lady comes and said you have a copay ,go ahead and pay .she talks about payment instead of saying how can I help you.
The doctor and me was in the middle of conversation ,when they force me to leave I was confused what happened .I was scared .
When she comes I was expecting she come up with a way to help me but she talk about copay .
I feel like I forced to leave for unknown reason
Initially back in 2019 I called them and make an appointment over the phone for me & my husband
we adjust our work hours and all that busy life to make that appointment and went on that scheduled day you know what happened the front desk said you don’t have an appointment but I can help you making an appointment .and she did make that appointment .
We didn’t complain about it considering mistake happens how ever we were very upset .
Now we knew that not giving value for customer is their culture .
I regret that we didn’t go to somewhere else at that time .
Now I have to go to somewhere else and will do same exam to get to know me
And I have to pay out of my pocket as my insurance will not cover it because they don’t want to pay double for same exam at d/t places.

Pixie T _{on Google}

Jun 8th, 2021

Hands down the worst experience ever. I was a long time customer at this location, however so will NEVER step foot in this office again. The front desk staff is deplorable, rude, and talks poorly in front of the customers and behind their backs in 2 languages, which unbeknownst to them I speak. I was there early and seen nearly key 35 minutes late. Beatrice the front desk staff was rude, impatient, curt and acted like a thug with me. She began speaking to another woman in my second language who did my eye exam. She was rude impatient and refused to tell me Beatrices name at first so I could try and address the behavior with management! This is a medical appointment not a low class 6th grade cafeteria room. Highly disappointed is an understatement. I ordered a 500 dollar pair of glasses and once they arrived all this from Beatrice and staff were scratched, plastic broken and the gold was worn off as if they had been used! I can’t take it anymore with this office and you SHOULD NOT GIVE YOUR TIME MONEY OR PATRONAGE TO THIS OFFICE. Take your business elsewhere. You’ve lost a nearly 10 year customer and family. I would give zero stars if I could!