AT&T

Ryan was fantastic, and helped me with two lagging issues in really prompt time. Best experience I've had in a retail setting in a while!
Nov 26th, 2020

Drove to this location from central city to deal with an issue that was created when we first started our account with att. 2 months later after receiving a 2500 bill i drove th my closest location in golden, got told i needed to drive to the location i started my account. Drove another 35 min to commerce city just to see the location is now closed! So frustrating to be getting the run around from everyone working for att.
Jul 18th, 2020

Jun 13th, 2020

Hello; we traveled to this particular store hoping to find better customer care then we did at Prairie Center (we found out that particular store is not a dedicated AT&T store-be careful- make the drive to this store)!!!! The manager Ryan was knowledgeable & very helpful and willing to spend the quality time needed to make the switch from our previous carrier (20+ years). He even helped in transferring our information & made sure that all contacts/email & apps made the transition. He also spent time installing cases & screen savers to each phone. Even though it was a 30 month contract we felt comfortable in switching our Loyalties to AT&T! So far everything is going well! Thank You Ryan for your efforts!
Mar 1st, 2020

Make sure the manager is working, otherwise the woman working will be calling to ask the manager questions every few minutes. I understand being new to a job, but if i go out of my way to get somewhere I expect the person to generally know what they are doing. Also, if the manager offers to get an item for you from another store that has an item in stock... Be wary. I went in the day he said he'd have it.. Didn't have it. Said he would have it a few days later, didn't have it. Finally got it the day after that. Overall, it may take several days for you to finally receive the item. And if it's a phone case they offered to get for you, for a brand new phone, don't make the same mistake I did or you might drop and crack your phone without it being protected! Very disappointed at the lack of proficiency at the job and professionalism. If you say you are going to do something, do it in a timely manner! And be knowledgable about claims if someone comes in about an issue. Ugh. Exhausting.
Mar 21st, 2020