Pep Boys - CLOSED

Scheduled an appointment at 1 for a single tire replacement and oil change. Didnt take my car back until 2. It was finally done at 3. No mention when I got there about a delay, no apology for it taking so long. Wont be returning.
Jun 19th, 2021

On a cross-country trip, engine light goes on, they graciously took us right away, ran diagnostics, gave us some good advice, and we were on our way, no charge👍🚗
May 28th, 2021

Superve outstanding customer service I highly recommend these people for allot if tire issue related and other stuff the mechanics are also top of the notch 👏👍👌 will be coming back her they will also let u see what's wrong and stuff if u ask for it had an issue with my door and they helped me fix it something they don't even do.
May 17th, 2021

Tried to drop off the wife's car to get brakes and alignment done. Had confirmation that my 3rd party warranty company would cover it and that Pep Boys was an approved facility. Made an appointment with Pep Boys a couple days in advance with those details and all was well. During drop off on the weekend I informed the gentleman manning the front desk of the above information and he asked me to come back on Monday when his manager would be there to facilitate the warranty process. Told him we only have the weekend to do these things due to school and work schedules and asked him if he could try the process anyway. The gentleman then proceeded to need assistance dialing out to the warranty company and after some minor issues we were able to get the process approved and started. Fast forward a couple hours and I get a call that the repair is approved, but he cannot get some sort of info straightened out with the warranty company and he asks me to TAKE MY VEHICLE TO ANOTHER PEP BOYS SO THEY CAN DO THE WORK AND WORK WITH THE WARRANTY COMPANY. What in the world... I understand not knowing technicalities, but come on. Not being able to call anyone on how to do your job at a franchised/chain business? ... What is customer service?
May 3rd, 2021

After an issue with our windshield wiper on vacation. Made it back into town, got an appointment right away. Fixed the issue and sent us on our way. Was a great service will be back for whatever else we might need.
Apr 29th, 2021