Cheyenne Mountain Resort

Keghan Crossland _{on Google}

Apr 6th, 2024

Horribly thin walls. Barely slept because it sounded like an elephant above us all night. A resort thats advertised like this shouldnt have the wall construction of a shoddy New York tenement.

SSL _{on Google}

Apr 6th, 2024

beautiful place. good service. clean rooms.

J G _{on Google}

Apr 6th, 2024

We stayed here about two weeks ago. I chose this resort because of the pool for my three children. At the pool we were met by a group of old women who were doing water aerobics. They clearly set their class up right in front of the slides and the only open area available to young children. They yelled at my kids and told them they had to wait until their class was over @ 10:30, even though we still had to pack and check-out by 12:00.. Nobody informed me of this before my stay. My three year old was extremely upset and cried the entire time we had to wait for these old women to finish their class in the kids area of the pool. I wouldnt have stayed here if I would have known we couldnt even use the pool when we needed to. Then, one old lady proceeded to walk around the facility harassing several families who had to wait for this class to be over. She made it clear that they deserve their time because they pay their dues. Well, we did too. She also proceeded to tell me that they have to use that area because they like to get their hair done and they cant get their hair wet. How is any of this my problem when I paid full price to stay here?! I paid my dues too! This was the most ridiculous trip I have ever been on.

Dawn McLaughlin _{on Google}

Apr 6th, 2024

My daughter & her boyfriend came down to the springs to visit us & I unfortunately recommended this resort. Having stayed there previously, I thought they would enjoy the atmosphere & many amenities. They were particularly excited for the 5 different pools & upon check-in, after they paid the $35 facilityuse charge, they were informed that none of the pools or hot tubs were open! Seriously! There are 5 pools & not one is open? Should that not be displayed on the website or disclosed at the time of booking? No, instead, they wait until you arrive & by the way, the reservation is non-refundable! This is the worst bait & switch & I can not recommend staying anywhere that treats its clients so poorly! My advice, stay at the Garden of the God's resort, the Broadmoor, Marriott, or frankly anywhere, but here! Why waste the same money & pay an extra resort fee for nothing!