Chamber of Commerce

      On Tap Credit Union

      ( 72 Reviews )

      On Tap Credit Union
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      Chamber Rating

      Verified Member
      3.6 - (72 reviews)
      41
      5
      3
      5
      18
      Read Our 72 Reviews

      Chamber Rating

      Verified Member
      3.6 - (72 reviews)
      41
      5
      3
      5
      18
      › ‹
      • Zac

        Very poor customer service experience opening an account. Ignored multiple emails and phone calls. Very unprofessional.
        Mar 27th, 2024

      • joseph poulos


        Mar 3rd, 2024

      • Greg Brott


        Feb 9th, 2024

      • Audrey

        See update at bottom. Their atm took my money and reported an error. I did not get my money back and it did not get counted towards my account. My bank is not involved as a transaction never went through. But on tap keeps pointing fingers at my bank when theirs is the one that ate my cash. I have receipts from their atm. They took down my info when I talked to them in person and I havent been called or emailed its been 2 weeks. Also On Tap, DO NOT reply to this review with the were sorry please call our call center. Ive called 8 times now. And been in person. On Tap keeps pointing fingers and will not take accountability for their atm taking my cash. And now looking at other low star reviews, seems like this bank is not helpful. Update: their branch manager is the saving grace of this place. Without him listening and doing everything he could to help I wouldve been out money. This doesnt negate the poor communication with tellers losing my scanned receipt copies and taking down my info and seemingly tossing it aside or lost it? As well as only way to get ahold of someone is call the call center. They really should have specific numbers for each branch when you need help from that specific branch.
        Dec 25th, 2023

      • Sharon Keener

        Always very professional and friendly. Answers all my questions and is extremely helpful.
        Dec 12th, 2023

      Read Our 72 Reviews

      About
      On Tap Credit Union

      Crafting Banking Solutions for You! We craft banking solutions for you! We connect with our members, local businesses and neighbors to provide the best financial guidance in our communities, and we work to make a positive impact in helping dreams come true. Banking with us is a unique experience that celebrates our shared connection with hospitability, beer heritage and an authentic Colorado lifestyle. WE ARE Member Owned and Colorado Proud!

      Contact Info

      Images

      Questions & Answers

      Q What is the phone number for On Tap Credit Union?

      A The phone number for On Tap Credit Union is: (303) 279-6414.

      Q Where is On Tap Credit Union located?

      A On Tap Credit Union is located at 5675 Olde Wadsworth Boulevard, Arvada, CO 80002

      Q What is the internet address for On Tap Credit Union?

      A The website (URL) for On Tap Credit Union is: https://www.ontapcu.org/

      Q How big is On Tap Credit Union?

      A On Tap Credit Union employs approximately 20+ people.

      Q How is On Tap Credit Union rated?

      A On Tap Credit Union has a 3.6 Star Rating from 72 reviewers.

      Related Categories

      Ratings and Reviews
      On Tap Credit Union

      Overall Rating

      Overall Rating
      ( 72 Reviews )
      41
      5
      3
      5
      18
      Write a Review

      Zac on Google

      image Very poor customer service experience opening an account. Ignored multiple emails and phone calls. Very unprofessional.

      Business Response on Google Mar 28th, 2024
      Zac, we apologize for the poor customer service experience you had while opening an account with us. We take a lot of pride in the personalized service we offer and will address the communication issues that you experienced. Thank you for bringing this to our attention.

      joseph poulos on Google

      image

      Business Response on Google Feb 23rd, 2024
      Cheers, Joseph! Thank you so much for being our member. We are so thrilled to see that you have enjoyed your experience and look forward to being by your side no matter what adventure in life you decide to take on next!

      Greg Brott on Google

      image

      Business Response on Google Jan 26th, 2024
      Cheers, Greg. Thank you so much for being our member. We are glad to see this has been a useful tool for you and welcome any additional feedback you may have so that we may continue to improve on your experience.

      Audrey on Google

      image See update at bottom.
      Their atm took my money and reported an error. I did not get my money back and it did not get counted towards my account. My bank is not involved as a transaction never went through. But on tap keeps pointing fingers at my bank when theirs is the one that ate my cash. I have receipts from their atm. They took down my info when I talked to them in person and I havent been called or emailed its been 2 weeks.
      Also On Tap, DO NOT reply to this review with the were sorry please call our call center. Ive called 8 times now. And been in person. On Tap keeps pointing fingers and will not take accountability for their atm taking my cash.
      And now looking at other low star reviews, seems like this bank is not helpful.
      Update: their branch manager is the saving grace of this place. Without him listening and doing everything he could to help I wouldve been out money.
      This doesnt negate the poor communication with tellers losing my scanned receipt copies and taking down my info and seemingly tossing it aside or lost it? As well as only way to get ahold of someone is call the call center. They really should have specific numbers for each branch when you need help from that specific branch.

      Business Response on Google Dec 5th, 2023
      Dear Adrian – Thank you for taking the time to leave us a review. We take pride in our services and are sorry to hear you did not have a pleasant experience when visiting our branch originally. We understand that you spoke with the branch manager last night and have the necessary contact information on our side to work towards a solution. We look forward to helping you resolve the issue.

      Sharon Keener on Google

      image Always very professional and friendly. Answers all my questions and is extremely helpful.

      Business Response on Google Dec 21st, 2023
      Cheers, Sharon! Thank you so much for being our member and sharing your experience. It means so much to us to know that we've been a reliable partner in managing your finances and we look forward to being here for you no matter what adventure you decide to take on in life next!
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      Overall Rating

      Overall Rating
      ( 72 Reviews )
      41
      5
      3
      5
      18

      Write a Review

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