Pep Boys

Quentin Dunne _{on Google}

Apr 5th, 2024

My oil change was completed earlier than expected. No complaints at all.

Carpet Cleaning _{on Google}

Mar 26th, 2024

This is how you lose business. I have been coming here for years now to get my oil change and every time I get a tire rotation with my service. Today was the second time the guy refused to rotate the tires because they have cracks (they don't they are 1 year old) because the owner is trying to sell new tires to customers and make more money. So I have recommended this place to so money people and brought this place a lot of business. Not any more this place is all about making money.

Gary Cohen _{on Google}

Apr 11th, 2024

Honest and transparent.
Not trying to up sell you into anything.
Knowledgable and prompt .
I had my Range Rover in for a second opinion, My wife brought her Range Rover in for a simple oil change. She got a quote from Big O Tires in Tarzana $2900. They tried to upsell her for more than an Oil change,, I called then and they told me that she needed- in addition to an Oil change, both front and rear brakes., which was $1785. So the other $1115 was to replace oil and filters, replace brake fluid, replace coolant, cabin Filter and air filter .
Which was all an overpriced up sell.
I said that I felt like they tried to take advantage of my wife. And the guy was not apologetic and kept trying to convince me that the price at the dealership was even more. Which it is thats why I took it to Big O. But his price was still a ripoff.
So the next day I took it in to PepBoys.
I told them this story and they checked my car and the first thing they said was you dont need front brakes replaced you just need the Rear break pads the guy at Big O told my wife that all my brakes were metal on metal. Pep Boys said my front pads had 60% left, and that there was no reason to replace them now. Pep Boys price was only $653 including tax.
And they warranted the rear brakes for 24 month or 24k miles. And Free replacement pads for the life of the car.
You can only know if car repairs are honestly quoted by getting a second opinion.
Take it to any Pep Boys first or for a second opinion. You will be happy you did.
And from now on I plan to bring all my cars to Pep Boys.

Paul Gomez _{on Google}

Apr 9th, 2024

Had work done on my ford, no complaint about it they did what they needed to do to fix the pressing issue but... always there is "something" else wrong so after paying $800 they fixed gaskets, thermometer, and coolant reservoir plus the coolant flush which they didn't charge for, nice people. On to the secondary problem another 800 was requested because the fan assembly was bad supposedly. Told them to put everything back together and I'll pay for what's done. After some homework I found that most people recommend replacing the fan control module, which was not an option presented by this shop, it cost me $27 bucks from Amazon I replaced it myself in about 20 minutes and the fan worked again. So like most mechanics in the world they are still untrustworthy and will attempt to gouge you for simple work I saved myself 99% of the cost by telling them no and to be honest j probably won't go back here or to any pep boys. Still get 3 stars for being decent people but they are just as much of liars as people are. So let them do an inspection and if the problem seems beyond your capabilities, pay the cost, or hopefully you have a friend who can help.