Pep Boys

Carmen Ruiz _{on Google}

Mar 26th, 2024

COURTNEY!!!!! EDRIS!!!!!! THANK YOU BOTH SOOOO MUCH FOR REAL AGAIN SIMI VALLEY PEP BOYS CAME THRU FOR ME. I CANT THANK YOU BOTH SO MUCH FOR THE DAMAGE I DID TO MY CAR AND HOW MUCH YOU BOTH TOOK CARE OF ME. I REALLY APPRECIATE YOU BOTH AND COURTNEY YOU KNOW US AUTO DETAILERS NEED TO STICK TOGETHER. THANK YOU SOOO MUCH AGAIN FOR YOUR SERVICE AND YOUR HELP

Don Adams _{on Google}

Mar 11th, 2024

These guys are legit and very honest and professional but recommend them without even thinking twice. Trust me

Cristy Rodriguez Rivas _{on Google}

Mar 3rd, 2024

Had a very good experience. Courtney up at the front desk really helped me out, communicating every step of my service with me. I also asked Jose some questions over the phone prior to my appointment and it helped streamline service to get my car ready to rock the very same day. Thanks, y'all!

Helix88 SkiddMarxxx _{on Google}

Mar 4th, 2024

Went in for an oil change and tire rotation and was early for my appointment.
The moron at the desk said with an attitude that I was early and seemed annoyed, I politely said that Id wait and didnt ask to been seen before my scheduled time. Who knew punctuality could be offensive.
The oil change was sloppily done, there were greasy finger prints on the drivers door and later on when I popped the hood there was spilled oil all over the engine bay, filler neck and even on the fan shroud.
I realize that these days finding a competent shop is tough enough but sloppy work is almost as bad and what all customers see.
This would have been a 3-star but the sloppiness even more than the moron at the desk make it a 2.
Thanks for responding but its pretty self explanatory, more manager oversight is needed to see how vehicles are being turned out to customers.
The door and the mess under the hood is inexcusable.
Its not PB as a whole, its this location.
Glad to hear that youre doing something about it..which is the point of this.