9Round Fitness

I was a member of this particular 9rounds gym (as its a franchise) for about 6-12 months. Being a member was great initially. I worked with many of the trainers and they were all very engaging, fun, and experienced. However once COVID hit things changed for my profile in particular. I rarely write negative reviews, but everyone I bring this situation up to says I should because of how messed up the situation is. Since COVID required that most gyms shut down for months, this gym was also closed understandably. I was signed up for a month-to-month agreement, and since I wasn't able to take advantage of the service I was seeking to pause or cancel my subscription of $135+/month. I called dozens of times, no answer. Left voicemails, no callback. Sent emails, no answer. I finally found them on Instagram and sent a DM asking to close my account. Still no answer. Long story short I cancelled my card after not receiving any responses, and in turn they ended up reporting me to a debt collection agency, for THREE TIMES the amount that was being charged, and THEN decided to email me providing the cancellation process. Even the debt collector thought this was strange, and cut the price with a promise of converting my payment to credit at another 9rounds. But how am I supposed to trust that I won't be stuck in another payment loop? Whoever the manager is did a terrible job of managing the gym and my particular account. I enjoyed the gym initially, but unfortunately my experience with them on the management side was very bad.
Jun 12th, 2021

I wholeheartedly recommend this gym. Clan, well managed and has anything you need! Really recommend
Jun 5th, 2021

Coming from another 9Round location that I adored, I wasn’t sure I’d get the same degree of enjoyment and care from this one, but the trainers here are just as good and I feel right at home again. Highly recommend
May 14th, 2021

The trainers are great. Super friendly and knowledgable. The fact that there are no class times really makes going to a workout so convenient. Highly reccomend this gym. My husband and I have been going for over a year now and can’t imagine going back to a regular gym.
Apr 20th, 2021

Friendly and motivated trainers, great equipment, work outs are seriously fun, love this place!
Apr 15th, 2021