Center Bmw

Mauritza Lopez Doesnt work at all. I came to pick up the car, she says wait, theyll bring you. 20 minutes later, I went up to her again, she still didnt do anything
Apr 7th, 2024

Amazing service from everyone at the dealer especially Elias. He was so kind and hospitable that did not hesitate to bring 2 cars to test drive. I will definitely be back to make a purchase with him.
Mar 27th, 2024

Worst service department. Don't believe me, just wait until you have to deal with them to get something done where they can not charge you , and is under warranty. See how that sweet attitude you got when buying a car changes. Enjoy
Mar 20th, 2024

KEYES Sherman Oaks BMW I would have given them no stars if I could. I went in for service and they told me I had a bubble in my right front tire. I was relieved and I was driving to Las Vegas that Sunday.. After hours of waiting they said a new tire was installed. I drove the car and the next day (Saturday) I noticed the tire was low. Luckily I went to a gas station on Sunday and filled the tire with air ( seven pounds down. I noticed that the wheel the tire was removed from had been scratched up by the dealer. When I returned home I took the car to Bob Smith BMW to have the wheel fixed. They told me that Keyes had definitely scratched the wheel and there was a bubble in tire as well. THE IDIOTS AT KEYES PUT THE SAME TIRE BACK ON and there I was driving at 75-80 mph with my life at risk.
Apr 6th, 2024

Im updating my feedback of the service department at Sherman Oaks because of something that happened this year. end of last year, November 2023 I was juggling some medical issues and what not and was unable to get down to the dealership so I had to see if the issue was with my car was couldve been a computer problem. I wanted to see if I could try things on my own for making arrangements to go to the dealership with the car because the warnings I was getting was related to the braking system After several phone calls to the service department and left a message for the service manager. I didnt get one phone call back. End of the day, If I had to bring my car in for to be taken care of I wouldve made arrangements to do that. If it was a case of how you do the reset on your own first, I would happily done that as well. Im not sure what happened to the dealership or this team, but Im not very happy about it and since the management doesnt really want to call me back and talk about it, Im gonna seriously consider other dealerships in the future for any of my service needs. I never argued with anybody. I never got into a debate. I never caused an issue. I just wanted a simple phone call back and I couldnt get that.
Mar 20th, 2024