BMW of Chico

Our beamer broke. Nathan at BMW of Chico is fixing it.
Mar 18th, 2024

Service left me flabbergasted. Wont come here again rather go long distance
Mar 11th, 2024

Whatever you do, don't take your car to the dealership is the worst customer service the worst and they only want your money. They always want to charge your guarantee saying that you don't have but you do have guarantee and they damage something on your car so you can pay them money..One of the worst places to take your BMW, they broke the glass of my car and now they don't want to take responsibility and when I just took the car for an oil change and it turns out that they wanted to collect on the warranty because the air conditioning lines were damaged and it was a pure lie, the car is perfect they just want your money on this Diler I had the Worse hope, don't take your cars with them.. they will only try to get money from you
Jan 28th, 2024

Terrible customer service would not recommend anybody to bring their high-end cars to get worked on at this certified BMW dealership you might come out with more issues/problems and also damage to your vehicle Will be definitely taking my business elsewhere and rather drive a little bit further for better customer service Ps: This business needs to work on their communication skills with customers on status of vehicle with repairs
Jan 27th, 2024

This review is going to hurt. This place is the WORST representation of BMW and the worst service. This was my 3rd trip bringing my car to be serviced an hour and 20 minutes away and this was the final straw. I have thought long and hard about the experience which stole time energy and was very degrading but I almost don't want to re experience the trauma. Suffice to say they made some mistakes and said I needed to pay for them. The parts guy was rude and condescending to me throughout my interaction with him I was actually aghast this was coming from someone working for BMW. My friend that drives a Porsche SUV was listening and she said she will never drive a BMW due to what she heard. All I was asking for was them to do the right thing and take person responsibility for their error. I told the guy the dealership was more like a used car lot dirty, dingy and poor service. When it was all said and done they chipped my paint trying to pry the charging port door open because they had locked the car and drained the battery. The experience was so bad I didn't even confront them about the chip. I had just had the front quarterpanel replaced because a deer plowed into my car and I watched the guy taking a video of my car when I came to pick it up after being forced to leave it over night costing me to close my business for an additional day. It's an absolute embarrassment for the brand. I will never return.
Oct 1st, 2023