A White Jasmine Inn

(Translated by Google) Great room, nice landlord, great breakfast. (Original) Tolles Zimmer, nette Vermieter, tolles Frhstck.
Mar 22nd, 2022

Yeh, this was not a good fit for us. 1. The property smelled of raw sewage off and on for the whole weekend. 2. After an exhausting initial conversation, we never saw the Innkeeper again. He vanished. Seriously, never. And that is probably best. 3. The phone number they post on web sites is not working. The working number is given to you upon arrival and is for 'urgent concerns.' 4. There was a 'bed' on site, but there was 'no breakfast.' Also, no advance phone call or email alerting us to the change, no coupons or vouchers. There was a communal mini-fridge and microwave for guests that we located. The communal sink did not work. No ice machine. No extra toilet paper. No extra towels. I could go on and on. It would have been helpful to know about all this in advance. 5. I did find that the posted license from the Health Department. It expired on December 31, 2020. 6. I also located the posted business license from the city. It expired on May 31, 2021. 7. Let's talk a tiny bit about the Innkeeper. I think he was the Innkeeper. He took our credit card, gave us the key, and then proceeded to shared his opinions on current affairs. You should know that he believes the COVID-19 Pandemic is fake. He literally said that. He told us we should take off our masks. He said the 'current administration' is the reason he can't serve food. With his words in our head, we bathed our room with disinfectant wipes and wore our masks around the property when we were not in our room. 6. The hotel does have a 24 hour advance cancelation policy. So buyer beware. Had we known any of these things in advance, we would have gone elsewhere. And once we found out the situation, we were already charged for our stay and were not in a position to afford a second place to stay.
Jan 1st, 2022

Terrible customer service. We booked 3 months in advance to visit relatives that live near by and called the White Jasmine to confirm when we booked. We received an email 5 days prior to our confirmed trip that we were "canceled" with no additional explanation or offered help making other accommodations. JC was rude, dismissive, and did not answer repeated calls from us or the credit card company regarding a full refund. Not worth the time or hassle to stay here.
Nov 7th, 2021

I attempted to cancel a reservation a week prior to our check in date.  We had an sad and unusual situation.  My husband was recently diagnosed with bladder cancer and had a UTI on top of it.  He is very uncomfortable and having treatments.  As a result of the recent diagnosis and treatment, we are unable to travel. I was told in my first call to email WHITE JASMINE INN. I had to send 3 emails and make 2 additional phone calls and NO RESPONSE.  Finally, I called and someone answered.  I once again explained the situation. John told me that he would check with the management company to get approval. Response was "sorry!  We'll give you a 40% credit on another visit or try to re-sell the room." I couldn't take the credit because I don't know what is happening with his health and 2 days is hardly enough time to re-sell the room.  Had they responded the first time I called, they surely could have resold the room.  I find it very disheartening that unique personal situations are not taken into consideration when asking for exceptions. I DO NOT RECOMMEND this property as their customer service is despicable!
Sep 20th, 2021

Aug 5th, 2021