SCV Complete Service Inc

We hired Complete Services for a roof cleaning service. As regular person you would probably assume that a “roof cleaning” results in a clean roof. When we pointed out that all the moss was still on the roof at the end of the cleaning service, the owner Rolando told us that we had not requested a “power wash of the roof” and that this would cost us thousands of dollars. When we pointed out that we did ask for a roof cleaning and that we did not care how the cleaning was done, but rightfully expect a clean roof at the end, Rolando became patronizing saying that everybody would know that a roof cleaning does not take care of moss and that a power wash would be needed for that. Beside the bad and borderline unethical business practice, his comments are also flat out lies: A quick internet search and a few calls showed us that a power wash of the roof does not cost thousands of dollars. Moreover, many contractors prefer to do a soft wash or dry removal of moss since a power wash can damage the roof tiles. So, buyer beware, with this company you could be out of $540 for your roof cleaning and still not have a clean roof! Service: Rooftop/skylight cleaning
Aug 15th, 2020

Jun 2nd, 2019