Natalya Carmichael, DDS

Bad experience. Went in to get a chipped tooth fixed. They clean my teeth, without telling me much about anything else that I was there for - they knew I was coming in to fix a chipped tooth. They told me it would take 2 weeks to get it fixed because I needed 2 veneers (I did not) and wanted to charge roughly $2500 to fix them, and they were going to proceed with filling in my cavities, which was not my priority at the time. They told me all of this after my teeth cleaning. I went to another dentist the same day and got my tooth fixed, and since the previous dentist already cleaned my teeth, I had to pay out of pocket for my second dentist appointment that day. Incredibly frustrating and not very trustworthy.
Mar 20th, 2023

The worst dentist I have ever seen. The dentist just wants to make money but doesnt care about the dental health. She used up my dental insurance allowance of the whole year in one month to do lots of unnecessary fillings, even for my healthy teeth, but left the decayed tooth to the last filling until the next year. Really want to give 0 star if allowed.
Jan 5th, 2023

Let's be honest, Dr. Natalya is a very kind person and my review is not to make her look bad or anything. The problem is what happened at their office. They told me I need deep cleaning, they even made me believe I was getting it, and then they were going to charge me over $800 which is beyond ridiculous. They then try to instill fear in me and tell me that I have to go through a surgery etc etc, and pay even more. After leaving the place I was a bit skeptical so I went directly to another dentist a week later, not only did they tell me I do not need a deep cleaning, they told me that it looked like my teeth were not cleaned at all at the other place. Also that surgery they told me I needed to have at the other place, was bogus and a way for them to make money off of me. I would honestly find another place because there are some really good ones around.
Feb 25th, 2023

I've been coming here for a few years. It started off fine, but I decided today I will not be coming back. More than once I have gone in, been recommended and agreed to a specific treatment, and made an appointment for it. Then when I came to the appointment they tell me I am getting a different treatment than what was discussed due to insurance reasons. No prior notification or discussion. This isn't acceptable. If my insurance won't pay for the planned, agreed on treatment, then ask the patient if they are willing to pay for it out of pocket. Or offer them a chance to cancel the appointment since it is not going to be what they were initially told it would be for. Or communicate with them proactively in some way, shape, or form, ahead of the appointment, like other dental offices do. My gum health is worse today than it was six months ago because of the poor communication of this office. They apologized and offered to do the treatment I needed and had scheduled months ago TODAY, but I have lost trust in them and so I declined. I will seek a second opinion and schedule whatever is necessary elsewhere. Of course I need to wait until the new year since I have used up my dental benefits on apparently vain visits to this practice. This same thing happened last year and I overlooked it and gave them a second chance since everyone makes mistakes sometimes, but... this is my health, it's not like a bad haircut or something superficial. Not to mention the thousands of dollars I've had to spend.
Oct 17th, 2022

This review is for the management. I've been coming here for cleanings since 2019 and everything was all right, but they changed the front desk staff and I didnt have a great experience recently. I have never paid a co-pay for periodontal maintenance, but then all of a sudden the guy at front desk says that I have a copay that I need to cover, so I paid, then a few days later I got the actual bill from Delta Dental and the insurance actually covered everything as usual (96 usd for the cleaning), but when I call back to the office to inquiry about the issue, the guy minimized the issue saying that it was only such a small amount of 20 usd and so I could have a credit back for future services, just like that. To me this activity is very sketchy and something I dont appreciate regardless of any dollar amount, he was even asking me questions about the procedure I was given and that sometimes there are things that they do that dont go through insurance (more sketchy), but again it was a just basic routine cleaning. This is something I had not experienced with the previous front desk staff, which was really good at their job, laying everything very clear in writing. Ill be submitting a report to my insurance company about these practices and of course I will not return.
Oct 8th, 2022