American Council on Exercise

Sep 26th, 2017

Bottom line, the customer service is TERRIBLE. I currently hold a group fitness certification through ACE and I'm attempting to petition for continuing education credits in order to renew my group fitness certification (I've done this in the past no problem). I have been trying, for a month now, to talk to someone and explain the specifics of the graduate college courses I am taking, as it is a program most people are not familiar with. Instead of someone taking the time to listen, they have been leaving all of my emails and voicemails UNRETURNED. When I did finally get the chance to talk to someone, they disregarded my comments and told me that anatomy & physiology courses ARE accepted for CE credits, but NOT nursing A&P courses. They couldn't give me and answer when I asked how muscles of the human body are any different in a nursing class...newsflash ACE, they're not. At this point, it's not about who is right or wrong, it's about the complete disrespect and disregard for a PAYING CUSTOMER. I teach at a local studio, and have regrettably referred many clients to ACE to obtain their certifications as well, I'll be finding a new company for referrals promptly.
Nov 13th, 2018