Advantage Rent A Car

ANdrew Edwards _{on Google}

Feb 22nd, 2020

I have to give Advantage credit for providing good service and being kind to customers. It was my first time renting from Advantage since I normally stick with a different rental company but their rates for the period I vacationed in San Diego were higher and I opted to go with Advantage for a change. And it was a good choice. The check-in was just normal procedure and done in timely manner. The guy who showed me to my first car was kind enough to switch it for a different one that had leather seats and a sunroof.And I love driving a car with a sunroof in a city like San Diego. The return was easy and quick. I can truly say that I had a good experience. Good job, Advantage.

Grace Martinez _{on Google}

Aug 10th, 2020

I had to rebook my flight due to illness for the next day, same time. I had made a reservation through Priceline for a fixed non refundable price. I called Advantage to let them know that I was coming in the next day, landing at 10:40am. They said they couldn't hold a car for me past 11am. I asked if they could just give me 10 extra minutes to get through the airport, pick up my luggage and catch the shuttle to the car rental place. They told me that no, they could only hold the reservation for 24 hours. I asked if they could just give my 10 min., and they kept repeating that they only hold the reservation for 24 hours. I asked if I could speak to a supervisor, the representative said he would check and then told me he was the supervisor and there was absolutely nothing he could do. I asked for the for the direct number to the airport location and he told me there was no direct number and when he communicated with them, it would take 2 days for the local place to respond. I have never come across a company so inflexible, so unwilling to work with you. It takes 2 days to get a response from a location? There's really no direct line?

Raja Maan _{on Google}

Jul 17th, 2020

DO NOT go to this car rental. I had a reservation with them and I went Nov 28th, 2017 approx 11:55 pm just before 12 am when they were about to close.
The customer service rep guy name Nick (Bald Hispanic guy) got all my information credit card and driving license and prepared the contract and almost done. And then he was trying to sell me insurance. I told him that my credit card covers all the insurance. But he said by the state of California Law I must buy insurance. I told him many times that I visit California many many times but I never buy insurance because my credit card covers it but he kept saying that other agents and other car companies do not know the Law but he does. And again I refused to take insurance and all of a sudden he got up from his chair and said " oh your reservation has been canceled since it was for 12 pm not for 12 am and we don't have a car for you" and he walked away.
I asked him that my reservation is canceled all of a sudden because I didn't buy insurance???? but he didn't listen and walked away.
I can't believe that a car company may do this to their customers in the middle of the night. After putting all the information on the computer for almost 15 to 20 mins he said No car??? Because I didn't buy insurance???
I very highly recommend to not to go to this company at all. I went to Dollar rent a car next door and got the same deal on spot without online booking.

Adam Wilson _{on Google}

Mar 21st, 2020

I returned my car on time and I received a 'check in' email the following morning saying that I had just returned the car that morning, 1 day late which included additional fees. The burden of proof was on me according to customer service so I emailed them my electronic boarding pass email. Rather than read the email, the customer service agent fixated on an attached file (another version of the same boarding pass shown in the email itself) and they required me to create a PDF and send it back. Two phone calls and two emails because their employee never checked my car in. They did ask for feedback in an email survey but it was limited to 500 characters...sounds like they are not actually interested in improving. I will never rent from them again and I will discourage anyone else I know from renting either.