Napa - Villa Lane Dental

Jim J. _{on Yelp}

Sep 26th, 2022

I called the office to get an appointment because I needed a new dentist. My wife referred me. I was in pain and discomfort because I had a broken tooth. My total experience there was good. When I called the lady at the front desk got me in right away. She explained everything to me as far as the costs go and there were no hidden surprises. The doctor and his nurse were very gentle and the doctor answered all my questions regarding my dental work. His nurse was very gentle and even gave me a goodie bag! You can't go to a party without getting a goodie bag! Overall great service from my initial phone contact to when I was greeted out the door to walking out the door! I would recommend this place to anyone.

Vincent V. _{on Yelp}

Sep 11th, 2022

Warning! PLEASE READ! I had a horrible experience with Villa Lane Dental and want to make sure nobody else follows my path! Would rate 0 stars but unfortunately, I had to click one.I had experience with medical practices in the past where I wrongly assumed I was being treated as in-network and in fact, was later charged for being out of network, so I ALWAYS make it a point to call ahead of time to verify my insurance with the practice.With Villa Lane Dental, this is exactly what I did. I called ahead to make sure they took my insurance and they confirmed they did over the phone. Then at the time of the appointment, I went in and gave my insurance information where I again verified that they took my insurance.Then at the time of service, I asked exactly how much it would cost with my insurance, which I promptly paid in person, immediately after the service took place.1 month later I received a bill for 4X what I paid in person. Over $500. I called telling them there was a mistake and that I was in fact in network, as I had confirmed with them 3x prior. The woman I spoke quickly pointed out I signed a document stating I would pay all costs and that I should have consulted with my insurance.After a 30-minute conversation explaining how I had been blatantly lied to by Villa Lane's Staff multiple times (both in person and over the phone), I was ultimately forced to pay 500+ dollars for the service (just as it outlines in the paper I signed)The cost that I paid in person at the time of the appointment was explained to me as a mere estimate. When I asked how they could be 4x off on the estimate there was silence.If you for some reason have to use this dental practice make sure to read ALL OF THE FINE PRINT. And get written proof that they do in fact take your insurance.

Vincent Vitale _{on Google}

Sep 5th, 2022

Warning! I had a horrible experience with Villa Lane Dental and want to make sure nobody else follows my path! Would rate 0 stars but unfortunately, I had to click one.
I had experience with medical practices in the past where I wrongly assumed I was being treated as in-network and in fact, was later charged for being out of network, so I ALWAYS make it a point to call ahead of time to verify my insurance with the practice.
With Villa Lane Dental, this is exactly what I did. I called ahead to make sure they took my insurance and they confirmed they did over the phone. Then at the time of the appointment, I went in and gave my insurance information where I again verified that they took my insurance.
Then at the time of service, I asked exactly how much it would cost with my insurance, which I promptly paid in person, immediately after the service took place.
1 month later I received a bill for 4X what I paid in person. Over $500. I called telling them there was a mistake and that I was in fact in network, as I had confirmed with them 3x prior. The woman I spoke quickly pointed out I signed a document stating I would pay all costs and that I should have consulted with my insurance.
After a 30-minute conversation explaining how I had been blatantly lied to by Villa Lane's Staff multiple times (both in person and over the phone), I was ultimately forced to pay 500+ dollars for the service (just as it outlines in the paper I signed)
The cost that I paid in person at the time of the appointment was explained to me as a mere estimate. When I asked how they could be 4x off on the estimate there was silence.
If you for some reason have to use this dental practice make sure to read ALL OF THE FINE PRINT. And get written proof that they do in fact take your insurance.

Sami S. _{on Yelp}

Jul 21st, 2022

Just had 2 ancient crowns replaced. I want to thank Trang (Train!) the dental assistant for her terrific care. She was knowledgeable, intuitive, and personable.  I would request her again.

Arceli B. _{on Yelp}

Jun 29th, 2022

Great environment, very friendly staff, and overall great experience! I felt very well taken care of and I am happy with my treatment.