EARTHWORKS of Los Altos

Seth Raphael _{on Google}

Jan 4th, 2016

Closed permanently

Dawn Thomas (SiliconValleyandBeyond) _{on Google}

Sep 24th, 2013

My husband and I are huge fans of Earthworks in downtown Los Altos! About two months before Christmas, I found out about a jewelry designer--Alexis Bittar. I saw the Bittar selection in Earthworks' window one day while I was grabbing a coffee next door at Starbucks. I told my husband about the selection (and also mentioned it to him on Facebook with a link to the piece I really liked). Next thing I know, I had a few pieces from Earthworks for our wedding anniversary! I love it! My husband said that they were extremely helpful and gracious. Around the same timeframe, we found a ring in Carmel that matched my set and so we purchased it. 5 days later, I was in Carmel with an out-of-town visitor looking at properties, and took the ring back to the same boutique as one of the rhinestones missing. The boutique would not even talk to me about exchanging it or taking it back. There were no exceptions on their no return policy--even though I literally only purchased it 5 days previously. Not knowing where to turn, I took it into Earthworks and explained to them that it was not purchased in their store. They remembered my husband and said that they would talk with their Bittar rep to either get the ring replaced or have it properly repaired. There was no turning me away or anything like that. They were happy to help, and so they have earned our business more than once. By the way, not only do I love Bittar, I also am very found of many of the other pieces in Earthworks. I highly recommend them!